Specialist, Digital Account Manager

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You'll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada's most-loved entertainment.At Bell Media, you'll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.Summary
The Digital Account Manager – Bell Media oversees the day-to-day activities within the online account(s) and the execution of customer orders, from initial briefing to campaign post-mortem, including, order entry, ad trafficking and creative management. To achieve this, the Digital Account Manager manages the fulfilment and optimisation of campaigns in line with the customer's requirements and expectations. In addition, the Digital Account Manager provides regular reports to the customer and the Account Executive on the delivery of the campaign.Success in this role relies on the ability of the Digital Account Manager to build a reputation of "trusted advisor" within the customer business and to develop strong relationships with key contacts. Effective planning and organisational skills coupled with an ability to identify opportunities for new business / up selling are also keys to success.Key Responsibilities
Trafficking and launching campaigns based on requested launch date.Testing and performing QA for advertising creative to ensure proper functionality within Bell Media network (Within Apps, Desktop/Mobile Web, Connected TV, VOD, Podcasts, Digital Audio, Addressable TV)Send clients ad specifications based on their campaign and provide any assistance required to ensure creative meets with these specifications.Provide clients with reporting and any optimisation suggestions.Work with Sales to upsell products and packages to clientsMonitoring online campaigns to ensure full delivery.Billing revisions.Ensures that client issues are dealt with in an efficient manner, informing the Account Executive and Senior Manager of any problems that may arise.Works closely with the product and content team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.Understanding of company capabilities and service, and effectively communicates all offerings to the client.Schedule and manage online advertising campaigns using multiple systems and tools (GAM, Cadent,Triton, FreeWheel, Placement.Io including all required filters, settings and targeting criteriaIdentify opportunities within the account for up selling and cross selling and work closely with the Account Executive on proposals for new businessTroubleshooting campaign, creatives and tag issues within Desktop/Mobile Web, App, Connected TV, Digital Audio/Podcast and VOD environments.Attend weekly meetings with Account Executive to ensure both parties are informed of campaign progression and upcoming opportunities.Attend weekly Ad Operations team meetings.Critical Qualifications
Educated to degree level or equivalent.4 years + experience in Digital Ad Trafficking, Digital Account Management, Digital Ad Operations preferably with a Publisher.2 years' experience in programmatic trading.Experience in Google Ad Manager ad server is a must.Must have experience in trafficking their own Display, Video Creatives across Desktop, Mobile Web, App, Connected TV and Video on Demand platforms.Able to read web/app ad callsWorking knowledge with HTML, CSS, JavaScript is required.Proven track record in campaign management and optimisation.Preferred Qualifications
High level of proficiency in Microsoft Excel, PowerPoint, Outlook and Word.High level of proficiency in Magnite, Freewheel, Cadent, Looker Dashboards, Salesforce, Springserve, FreeWheel, Triton Ad Server.Understanding of 3rd party tagging solution vendors such as IAS, MOAT, DV and the knowledge of implementing them into Display, Video creatives.Understanding the difference between viewability standards, i.E. GroupM, MRC, IAB.Working knowledge of 1st & 3rd party audience segmentation.Experience and knowledge in creating and managing Programmatic Guaranteed campaigns.Time & Priority Management;
highly skilled at prioritization and has strong organisational skills.Motivated, energetic and determined and has experience working in teams.Detail oriented, resilient, team player and an agile learner.Problem Solving and Decision Making under pressure.Communicating and InfluencingFrench-English bilingualism is an assetAdditional Information
Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Quebec : MontrealWork Arrangement: HybridApplication Deadline: 11/12/2026For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Adequate knowledge of French is required for positions in Quebec.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or View email address on ca.hrm.tc to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.Bell, one of Canada's Top 100 Employers.
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