Customer Service Representative

Join the City of Medicine Hat as a Customer Service Representative

Temporary(up to 6 months) | Part Time | On site 

Starting at $34.45/hour

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? As a Customer Service Representative, you will be the first point of contact for residents and businesses, providing support for utility, tax, and general accounts receivable. This role involves processing customer transactions, maintaining accurate records, and assisting with inquiries. If you're detail-oriented and enjoy helping others, we encourage you to apply!

We're a team that believes how we work is just as important as the work we do. Grounded in our values - Own It, Team Up, Be Curious, and Service with Care - we're committed to delivering meaningful impact for our community while supporting each other along the way.

What you'll do

• Deliver exemplary customer service by responding to inquiries and providing accurate information on utility, tax, and general accounts receivable.
• Process customer sign-ons, sign-offs, address changes, billing adjustments, and payment arrangements.
• Receive and process customer payments, balance daily transactions, and prepare bank deposits.
• Sell city services, including bus passes, parking permits, pet licenses, and gift cards.
• Manage taxation-related duties, including loading land title files, processing school declarations, and issuing tax certificates.
• Support utility billing operations by maintaining landlord data, processing ownership changes, and handling utility reconnections.
• Collaborate with internal departments to ensure timely and accurate responses to customer requests.
• Maintain accurate records, including filing, processing daily mail, and managing customer databases.
• Assist Collection Officers and Cashiers as needed and perform other related duties as assigned.

What you bring

• Exceptional interpersonal skills with a commitment to providing excellent customer service.
• A professional, positive, and proactive attitude when handling customer inquiries and challenges.
• Strong knowledge of municipal regulations related to taxation, utilities, and accounts receivable.
• Proficiency in Microsoft Office and the ability to adapt to new software and billing systems.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly.
• Strong organizational and multitasking abilities, with attention to detail in a fast-paced environment.
• Problem-solving skills and the ability to exercise independent judgment to resolve customer concerns.
• A collaborative mindset with the ability to work effectively within a team and across departments.

Qualifications

• Successful completion of a one (1) year certificate program in Office Technology from a recognized post-secondary institution.
• Minimum of three (3) years of experience providing customer service in sensitive situations, including one (1) year in a computerized billing/accounting environment.
• Ability to accurately type a minimum of 8,000 numeric keystrokes per hour.
• Completion of customer service training is an asset.
• An equivalent combination of training and experience may be considered.

Why you'll love working with us

We show up with accountability, care, and teamwork - every day, with every person . Our values guide how we work together, serve our community, and support one another so we can deliver exceptional public service.

• Collaborative team culture: Be part of a supportive environment where we Team Up to deliver great community outcomes.
• Career growth and development: We encourage you to Be Curious , offering training and development that fosters continuous learning.
• Competitive total rewards: We Own It by recognizing and rewarding the work that moves our community forward.  
• Flexibility & work life balance: Our commitment to Service with Care includes supporting your wellbeing at work and at home.

Want a deeper look at what it's like working with us ? This page outlines the values and behaviours that guide our work every day.

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