FOH Staff - Time Out Market, Vancouver

FOH Staff

Location: Vancouver

Department: Operations

Reporting to: Market Managers

Role Overview

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers, and clients.

Our Market Ambassadors outstanding guest service and product to ensure that each of our guests enjoy a memorable experience with each visit.

Key Responsibilities

• Prepare guest checks through POS terminal functions and process guest payments by cash, credit card, comps and all other tender types

• Responsible for proper check–out procedures

• Responsible to ensure accurate accounting of all kiosk monies

• Appear in uniform for all shifts at the scheduled time

• Ensure proper rotation of all consumable items

• Keep kiosk clean and free of trash throughout shift. Clean all spills and waste immediately and place all trash in proper receptacles

• Proper setup and maintenance of event and or banquet function spaces

• Inform management of any complaint, comments or incident

• Ability to create and maintain a guest and staff service rapport

• Respond to guest inquiries and requests in a courteous and polite manner

• Anticipate guest needs

• Provide information to Guests regarding our venues, menus and pricing

• Adhere to all company Standard Operating Procedures

• Maintain line of sight/atmosphere control by circulating through your work area throughout shift

• Report any incidents of theft, vandalism, or violations

• Respond to Guest concerns/complaints and correct errors or resolve complaints with a positive attitude

• Maintain company safety and sanitation standards

• Ensure nightly/weekly and opening/running/closing duties are completed

• Record and report any equipment failure and/or safety hazards to a Manager immediately

• Assist all other team members as needed

• Assists and/ or completes additional tasks as assigned

Skills & Attributes

• Create and maintain a sense of urgency

• Ability to perform basic mathematical equations

• Must have strong problem-solving skills

• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

• Ability to maintain a high level of confidentiality

• Ability to demonstrate a positive attitude always

• Ability to keep an open and objective view

• Ability to listen empathetically and be respectful always

• Ability to maintain composure and stay focused

• Ability to maintain personal integrity

• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

• Interested in applying but don't tick all the boxes on the list? Please apply, we'd still love to hear from you.

Education & Certification

• FoodSafe Level 1

• Serving it Right certification (preferred)

Physical Demands and Work Environment

• Physical Demands: Requires the ability to perform the duties of an opening/closing manager, which typically involves standing and walking for extended periods, light lifting, and managing a fast-paced environment.

• Work Environment: The role is based in the Vancouver Market, involving a dynamic environment with constant interaction with staff, vendors, and the public within a high-volume food and cultural venue.

What We Offer

• Join a company filled with diverse individuals who share common characteristics and values. We offer an opportunity to dive headfirst into a fast-paced, transformative company in pursuit of excellence, where your high sense of ownership and drive will be valued and essential to daily operations.

• Access to staff food discounts

Vision Statement

Time Out Market Vancouver is the culinary heart of Oakridge Park; Vancouver’s prestigious 29-acre development with more than 3,000 homes, 750,000 sq. ft. of dynamic office space, 800,000 sq. ft. of exceptional retail and a nine-acre rooftop park. Oakridge Park takes experiential shopping and dining to new heights - along with every other aspect of urban living.

Curated and run by Oakridge Market Limited Partnership, Time Out Market Vancouver is where Vancouver’s culinary trailblazers bring their best to the table. Think bold flavours, unexpected twists and a whole lot of local love, all under one roof. Pull up a seat and get ready to share plates and swap stories. Our vision? To make Time Out Market Vancouver the city’s ultimate go-to for eats, drinks, culture and good times.

About OMLP and Time Out Market Vancouver

OMLP has teamed up with the global Time Out Market family, whose celebrated markets can be found in Lisbon, Porto, Cape Town, Osaka, Dubai, Manama, Montreal, Barcelona, New York, Boston and Chicago, with further exciting expansions on the horizon. Each branch buzzes with the best local flavours the city has to offer.

Born from Time Out Magazine (scribbled into life on a kitchen table in London, 1968), these markets carry that same mission: to uncover the gems that make every city shine.

In Vancouver, OMLP and Time Out Market are weaving that passion into the city’s cultural fabric, championing local businesses and homegrown talent along the way.

A Celebration of the City

Time Out Market Vancouver will feature no less than 17 kitchens, run by Canada’s most celebrated chefs and Vancouver’s hottest up-and-coming talents. Three lively bars will shake up classic and novel drinks, while our entertainment area brings the vibe to life with DJs, live music, art, family fun and everything in between.

At the heart of it all is a commitment to community. More than a culinary destination, Time Out Market Vancouver is a celebration of the city’s spirit, boosting the local economy in the process. A place to connect, indulge and feel at home. It’s where the best of Vancouver comes together and where the city’s energy feels just a little more electric.