Inbound Sales Development Representative

Overview

Marketing Development Representatives (MDRs) are crucial team members who identify and connect with inbound prospective customers on the impact ServiceTitan can bring to their business. A successful MDR drives the initial sales process by qualifying leads, conducting detailed discovery, and setting up the Account Executive for success.

Why You'll Love This Role

• Career Foundation: You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long‑term career in Sales.
• Culture of Excellence: Join a team motivated to be the best every day by continuously applying feedback and best practices.
• Direct Impact: You lead the charge in transforming an industry and shaping your future career by being the initial voice of ServiceTitan.

What You'll Do (Responsibilities)

• Pipeline Generation: Build a strong pipeline of prospective customers by sourcing potential leads and converting inbound opportunities efficiently.
• Strategic Engagement: Implement creative ways to engage and build rapport to maintain and progress your book of prospects.
• Meeting Conversion: Successfully book product demonstrations between ServiceTitan and potential customers by collaborating with Account Executives to secure the partnership.
• Value Communication: Clearly articulate the product's value and areas of opportunity to prospects via phone and/or e‑mail.
• Goal Achievement: Achieve and exceed daily KPIs and monthly quota for qualified meetings and pipeline generation.

What You'll Bring (Qualifications)

• Communication: Exceptional verbal and written communication skills to effectively manage a high volume of daily phone and e‑mail contacts.
• Ambition: You recognize every day is a new opportunity for you to be better than yesterday, demonstrating genuine self‑motivation.
• Coachability: An intense appetite to seek and, most importantly, adapt feedback that is given to drive continuous improvement.
• Teamwork: A strong team player mentality demonstrated by effectively collaborating and being a positive influence on colleagues.
• Adaptability: The ability to be adaptable and think outside the box to proactively address potential roadblocks and/or issues.

Our Investment in Your Success

• Fast Track Your Sales Career: You will have the opportunity to learn directly from experienced sales leaders. We provide the resources and opportunity; your proactive approach will pave the way for advancement into roles like Account Executive, Sales Manager, or Customer Success based on your interest.
• High Earning Potential: Your hard work is directly rewarded with a competitive compensation plan and high earning potential.
• Structured 2‑Month Enablement Program:
  • Comprehensive new hire orientation.
  • In‑depth training on the trades industry, customer personas, and our Ideal Client Profiles (ICP).
  • Master our Tech Stack: Dedicated training on Salesforce, Salesloft, Gong, and ChiliPiper.
• Personalized Development: Benefit from one‑on‑one call review coaching sessions, interactive role‑playing, and hands‑on learning with your Manager.

Hybrid Schedule

Our policy states that if you are within ~40 miles of a Hub office, you will be required to go to the office 1‑2 days a week.

What We Offer (Benefits)

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer‑nominated awards, and more.
• Holistic health and wellness benefits: Company‑paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on‑demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.