Engineering Manager for CX/CCaaS Platform

Elevate communication solutions as the Engineering Manager for Sangoma’s CX/CCaaS platform. Join our team to innovate, deliver, and ensure high reliability across our systems while fostering engineering excellence.

In this leadership role, you will manage senior software and infrastructure engineers to enhance the customer experience platform. You will partner with Product Management to drive project objectives, aligning engineering efforts with business needs. Your contributions will focus on team development, agile processes, and the implementation of best practices, establishing a culture that values collaboration and continuous improvement.

Key Responsibilities: • Lead CX/CCaaS engineering teams ensuring platform reliability • Collaborate with Product Management for aligned objectives • Mentor and build high-performing engineering teams • Oversee agile delivery from sprint planning to retrospectives • Establish engineering best practices for automation and observability

Requirements: • 5+ years in software or infrastructure engineering • Proven leadership capabilities in tech environments • Proficiency in programming languages like Python or Elixir • Experience in Linux/UNIX-based environments • Strong communication skills for technical discussions

Drive innovation and reliability in communication technology as you lead engineering efforts at Sangoma. #J-18808-Ljbffr