Manager, Product Development

3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology — helping them move faster, modernize boldly, and compete on their own terms. Our HelixAI platform and Helix Pods delivery model put our engineers at the center of real agentic transformation — doing work that is open, portable, and built to last. We are building the future of enterprise AI.

3Pillar Global builds breakthrough software products that power digital businesses, and we are looking for a Product Development Manager to build and lead 1 or multiple high-performing product development teams that delight our clients through strong governance oversight and sustained product development excellence - to ensure that we drive excellence within product delivery. 

At 3Pillar, we believe client delight comes from our steadfast pursuit of client business outcomes and is delivered through exceptional product development teams globally. As the Product Development Manager, you will have oversight for client satisfaction and delivery within your team(s), and build confidence with clients and product teams re: our ability to deliver exceptional products. You will obsess over the business outcomes your client is seeking to achieve, and align your team to achieve those outcomes. You are accountable for governance in your teams  - escalating to the Product Development Director for support. You will lead a globally distributed team to deliver exceptional products that deliver business changing results, and report to the Director, Product Development. 

Results are a must! Success in your role will be measured via a Delivery scorecard tied to account outcomes and client satisfaction, as well as revenue realization and direct margin targets. This role is expected to be 100% billable.

Responsibilities:

• Build Solutions to Deliver Client Outcomes: As the frontline leader delivering products for our clients, you will build high performing account teams. You will drive focus for the team to understand what product excellence looks like, aligned to your client business outcomes. Using an established account governance framework, you will proactively manage client issues and escalations for your engagements. You will ensure that we are tracking correct targets for achievement, and manage governance rhythms by consistently informing daily, weekly, and monthly activities that inform the governance framework. You will lead agile ceremonies with the product team (and where applicable, client), and manage recurring alignment sessions (team health, hiring, KPI achievement) with the client and 3Pillar team.  

• Lead a High-Performing Team: At 3Pillar, we hire for excellence. You will hone the skill and capability of global teams to deliver high performance on engagements, and in building bridges across 3Pillar. You will work with our teaming operations unit to ensure proper teams are built to deliver on client success. You will manage project performance for team members, and performance issues within projects. You will be the first line approval for 3Pillar team member processes (e.g., PTO, timesheets, etc).You will cast a compelling vision, connect dots, craft plans, ensure accountability, and build an environment of trust and accountability. At 3Pillar, we lead global teams - which means you must have a demonstrated aptitude for working across cultures and bringing people together. You will be accountable for the delivery quality of all professionals assigned to your engagement for any Practice Area (Product, User Experience, Arch and Engineering, Automation, Data Science).

• Identify Client Solutions: Using your background in product development, and understanding of 3Pillar solutions, you will consult with and solution technical needs on designated pursuits, led by sales. You will support the technical needs for the engagement, client staffing needs, and lead ramp up on assigned engagements with clients. You will elevate solutions and successes to your Product Development Leaders so that the best and most impactful experiences within Product Development are showcased for our clients.

Requirements:

• Full-cycle product development expertise

• Expertise implementing Agile software development methodologies and leading teams using these for building digital products

• Experience and knowledge in creating and managing actionable backlogs

• Ability to work with product managers to assess business and market requirements and convert into actionable backlog

• A thorough understanding of how to plan, resource, and deliver projects

• Executive level written and verbal communication skills

• Demonstrated success communicating with,  influencing, and setting expectations with technical and business stakeholders

• Data-minded and methodical approach to delivery accountability 

• Demonstrate a positive, can-do attitude

Qualifications:

• 3 years of relevant product leadership experience, with a proven track record of successfully launching products

• 3 years of managerial experience providing successful delivery of agile products

• 1 year of consulting experience, preferably in a professional services firm or in an internal consultancy to executive stakeholders

Desired

• 1+ years experience hiring, managing, and developing individual contributors 

• Experience using quantitative and qualitative data to inform design decisions and drive change

• Excellent English language skills, both verbal and written

• Occasional travel (~1-2x/year) to 3Pillar sites and client location to support ongoing team and client engagement

• Bachelor’s degree or higher in related field, beneficial but not required

What is it like working for 3Pillar Global?

At 3Pillar, we offer a world of opportunity:

• Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach. 
• You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams. 
• We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.
• Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.
• We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally.
• Join us and be a part of a global tech community!  Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #oneteam!