Senior Manager Card Fulfillment Strategy

Lead card fulfillment strategy at Capital One Canada in Toronto, using process management and data analytics within a hybrid work model.

As Senior Manager, Correspondence & Card Fulfillment, you will guide fulfillment experiences for Capital One credit card customers. You will influence strategy, manage operational improvements, and ensure compliance with regulatory, legal, and other requirements. The work spans business partners, vendors, and cross-functional teams.

Key Responsibilities:

• Build interaction models with Canadian, enterprise, and external organizations
• Improve fulfillment experiences, efficiency, compliance, and customer service
• Lead automation, data analysis, and technology-based transformation
• Run controls for performance, quality, capacity, and budgets
• Develop operational leaders focused on operational excellence

Requirements:

• Eight-plus years of leadership in process or risk management
• At least five years of process management experience
• Eight-plus years driving strategic, cross-functional initiatives
• Five-plus years leading and developing high-performing teams
• Data analytics experience using SQL, Power BI, or Alteryx

Bring process leadership, customer experience, and data-driven transformation expertise to Capital One Canada’s Toronto fulfillment organization.

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