Senior Bilingual Administrator (Toronto)

Overview

In this role, you will be responsible for the data entry of various changes to the monthly benefit payroll processing center and for changes received directly from plan sponsors or their underlying pensioners.

Responsibilities

• Review client requests for completeness and communicate with client representative for any discrepancies, clarification or incomplete requests.
• Maintain transaction documentation and workflow records for audit purposes.
• Data‑entry of transaction details into RBC systems.
• Meet productivity, accuracy, and timeliness targets.
• Organize and prioritize work to meet deliverables and ensure that information is updated in the system prior to the monthly payroll cycle.
• Perform through checks on work completed to avoid errors.
• Monthly distribution of client reports confirming details around payments issued.
• Communicate and provide direction to appropriate areas regarding funding requirements for different transactions being processed.
• Adhere to established policies and procedures, including escalation of issues.
• Ensure daily productivity statistics are accurate and current.
• Handle more complex transactions or files as needed.
• Lead or assist with issue investigation and resolution.
• Support training of new hires.
• Develop or maintain desk operating procedures.
• Contribute towards improving employee engagement and promoting collaboration.
• Participate in projects as required.

Qualifications

• 1–3 years of relevant work experience.
• French/English bilingualism (required).
• Experience in the financial industry.
• Concern for order and quality.
• Superior communication skills.
• Knowledge of pension or benefit payment systems and operations.
• Superior keyboarding skills.

Benefits

A comprehensive total rewards program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable. Leadership support for development through coaching and management opportunities. Opportunity to make a lasting impact. World‑class training program in financial services.