Technical Services Engineer Toronto
MongoDB Inc.
Technical Services Engineers solve complex customer challenges through systems expertise and advanced troubleshooting in Toronto’s hybrid office model.As an Associate Technical Services Engineer II, you will support the company ecosystem, including database server, drivers, Atlas, Cloud Manager, Compass, and related services. You will investigate architecture, performance, recovery, and security questions for large-scale, data-intensive environments. Clear communication, sound judgment, and curiosity are essential.Key Responsibilities:
Resolve complex customer questions about architecture, performance, recovery, and securityIdentify root causes across large-scale, data-intensive environmentsAdvise customers on best practices for operating the company at scaleRepresent customer needs to product management and development teamsDevelop support tools for performance, benchmarking, and diagnosticsRequirements:
Technical experience in systems administration or distributed systemsKnowledge of database or application architecture and administrationExperience with data architecture, performance tuning, or benchmarkingAdvanced diagnostic and troubleshooting skillsExcellent written and verbal communication skillsApply technical expertise, customer advocacy, and structured problem solving while supporting reliable company applications from Toronto.
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Resolve complex customer questions about architecture, performance, recovery, and securityIdentify root causes across large-scale, data-intensive environmentsAdvise customers on best practices for operating the company at scaleRepresent customer needs to product management and development teamsDevelop support tools for performance, benchmarking, and diagnosticsRequirements:
Technical experience in systems administration or distributed systemsKnowledge of database or application architecture and administrationExperience with data architecture, performance tuning, or benchmarkingAdvanced diagnostic and troubleshooting skillsExcellent written and verbal communication skillsApply technical expertise, customer advocacy, and structured problem solving while supporting reliable company applications from Toronto.
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Vacancy posted 1 hour ago
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