Fortinet Sase Customer Support Engineer

Help global Fortinet customers resolve FortiSASE issues through case ownership, network analysis, and coordinated technical support.As a Technical Support Engineer, you will manage customer cases from investigation through closure, including escalation and expectation management. You will collect system information, analyze configurations, reproduce customer environments on lab equipment, and work with internal engineering and product development groups when needed. Customer education and corrective recommendations are central to the work.Key Responsibilities:
Follow up on technical cases through closureManage customer communications and expectations during escalationsConduct meetings regarding escalated technical casesAnalyze systems and recommend configuration changesReproduce environments using laboratory equipmentRequirements:
Three or more years of relevant technical support experienceDeep understanding of TCP/IP and routing protocolsKnowledge of L2/L3 switches and networking technologiesStrong operating systems knowledge across Windows, OSX, and LinuxBachelor’s degree or equivalent training and experience desirableUse case management, systems analysis, and network security expertise to support FortiSASE customers at Fortinet.
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