Customer Service Supvr

Job Responsibility:

At Trillium, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At Trillium, you have a voice that matters and can make an impact that lasts. There has never been a better time to join Trillium Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Position: CSR Supervisor

Shift: Days

Be part of the world's largest logistics company! Trillium Supply Chain has been certified as a Great Place to Work® and Top Employer in the US for the 3rd year in a row!

Core Benefits - Full Time Associates

• Associates are eligible for a standard offering of medical and dental coverage and standard Long-Term Disability option
• Basic life and accidental death & dismemberment (AD&D) insurance
• Short-term disability

Optional benefits you may choose:

• Retirement: DCPP, RRSP and TFSA savings plans
• Optional life, AD&D insurance, critical illness (including dependent coverage) is available and may be subject to evidence of insurability (EOI)

In addition, Full Time associates can also receive the following benefits subject to eligibility rules:

• Paid Time Off (PTO)
• Paid holidays.
• Education reimbursement program (HR site administered)

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If youre looking for change, and youre ready to make changes ... were looking for you.

Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.

• Execute daily customer contract requirements and identify accessorial activity
• Interact with customer groups, as necessary, and provide first line of escalation for customer service issues
• Ensure necessary documentation is completed and filed according with company and customer guidelines
• Provide professional, safe, fair and secure work environment and direct daily activities
• Lead support staff to increase productivity via improved work processes and associate development
• Administer associate recognition programs as outlined in company/account/site guidelines
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans
• Ensure value-added services for customers are completed as required

Required Education and Experience

• Bachelors degree or equivalent experience, required
• 1-3 years of experience in a lead / supervisory / management position, required
• 1-2 years of logistics industry experience, preferred
• Previous customer service and operations background, required

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.

Brand: Trillium Logistics Address: 100 Ironside Dr Brampton, ON - L7A0X4 Property Description: 5612 - Brampton ON CNRC Property Number: 5612