Total Loss Adjuster

Career Opportunities: Total Loss Adjuster (8652)Requisition ID 8652 -Posted 11/02/2026 - Physical Damage - Insurance Operations - THORNHILL - Insurance - CAA Club Group - Mid-Career - 0 - 10% - Full Time - Job Location (country) (1) - Job Location (region) (1)
For over 50 years,our Property and Casualty insurance Company, CAA Insurance,has provided dependable and trustworthy service to protect Canadians and what matters to them.CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.
Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,Continuous learning through our robust corporate curriculum and education reimbursement program,Incredible rewards, travel incentives, and product and service discounts,Pay-for-performance and best-in-class recognition programs, andCompetitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
What You Will Do
Manage the end-to-end claims lifecycle for automobile and third‑party automobile claims, with a specialized focus on total loss, fire, and theft claims.
Conduct claim investigations, including coordinating, consulting, negotiating and collaborating with appraisers, body shops, third party claimants, adjusters and vendors
Evaluate liability, salvage and subrogation exposure and potential
Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss
Maintain adequate reserves based on exposure and authority level
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
What You Have
Post‑secondary education completion
1-5 years prior claims handling experience coupled with 2-3 years customer service experience
Completion of, or active pursuit of, a Chartered Insurance Professional (CIP) designation is considered a strong asset
Excellent communication skills both written and oral
Excellent organizational skills
Superior customer service and interpersonal skills
Please note that we may use AI tools to help us through the recruitment process.
Our CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
#J-18808-Ljbffr