Automotive Partner Operations Analyst

Support LGM’s Canadian automotive partnerships from Laval or Vancouver through escalation management, operational analysis, and bilingual stakeholder communication.This Partner Operations Specialist serves as a subject matter resource for internal teams, external partners, and claims operations vendors. You will assess warranty claims, contract administration matters, and supporting documentation. The position also identifies patterns, process gaps, and operational risks affecting service performance.Key Responsibilities:
Assess and triage complex partner and customer escalationsInterpret contracts, coverage provisions, and claims informationMonitor service levels, KPIs, support channels, and queuesPrepare findings and recommendations for management reviewShare guidance on complex claims and policy administrationRequirements:
Fluent written and spoken French and EnglishExperience analyzing operational issues and service trendsTwo-plus years handling complex stakeholder communicationsHigh accuracy reviewing records and documenting actionsPost-secondary education or equivalent relevant experienceBring analytical thinking, claims expertise, and partner coordination skills to strengthen operational consistency across LGM’s Customer Experience department.
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