Community Manager

Job Description: Community Manager, 100 Kellogg Lane
We are seeking a dynamic community manager to join our team at a100 Kellogg Lane.
As a community manager, your role will be critical in building and maintaining a vibrant online community for our business. You will develop and manage our online social media platforms, create engaging content, and foster strong relationships with our audience. The ideal candidate is a people-oriented professional with a passion for social media and a strong background in community management.
If you excel in engaging with audiences, creating meaningful interactions and fostering a positive online environment, we invite you to apply for the role.
Objectives of the role
Developing and implementing community engagement strategies that align with the company’s goals and objectives.
Managing and growing our online community presence across various platforms, including social media, LinkedIn, forums and our company website.
Monitoring and responding to community members’ inquiries, comments and feedback in a timely and professional manner.
Supporting the use of creators and influencers as it pertains to always on efforts as well as event-based campaigns.
Collaborating with internal teams to ensure consistent messaging and support for community initiatives.
Analysing community metrics and trends to identify opportunities for improvement and growth.
Create, curate and manage content (including posts, videos, etc.) for online platforms, ensuring it is relevant, engaging and aligned with the company’s brand voice.
Monitor community platforms for discussions, issues and trends and provide insights to the relevant teams.
Develop and enforce community guidelines to maintain a safe and respectful environment for all members.
Identify and cultivate relationships with key community members and influencers to foster loyalty and advocacy.
Gather and analyse feedback from the community to inform key stakeholders.
Track and report on community engagement metrics, including member growth, activity levels and sentiment.
Stay updated on industry trends, best practices and emerging platforms to continually enhance community engagement strategies.
Required skills and qualifications
Bachelor’s degree in Communications, Marketing, Public Relations or a related field is preferred.
Demonstrable portfolio as a Community Manager or in a similar role, with 2-5 years in community management or social media management.
Strong understanding of online community platforms, social media tools and analytics.
Familiarity with content management systems and customer relationship management (CRM) tools.
Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences.
Creative and strategic thinker with the ability to develop and execute innovative community engagement initiatives.
Ability to work independently and collaboratively in a fast-paced environment.
Must be able to work a non-traditional schedule around booked events, mostly Thursday-Sunday.
Ability to lift, push and pull up to 25lbs.
Preferred skills and qualifications
Relevant certification in community management, social media, or similar.
Solid knowledge of digital marketing, AI, and SEO practices.
Familiarity with graphic design and video editing tools.
Experience in organising and managing online events.
Ability to analyse data and derive actionable insights.
Strong organisational and multitasking abilities.
Knowledge of SEO and content marketing.
We do not use AI in our hiring processes.
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