Senior Salesforce Architect (Us)

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder‑led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.With the largest long‑term and post‑acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.At PointClickCare, we empower our people to be the architects of a smarter healthcare future;
one that is human‑firstand accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision‑making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives.To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.Travel to Office expectations
For Remote Roles
If this role is remote, there will be in‑office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi‑annual and annual team meetings.For Hybrid Roles
If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi‑weekly/monthly events in the office with your specific team. This is a requirement for this role.Position Summary
We are looking for a Senior Salesforce Architect, reporting to the Sr Manager- AI & Platform Architecture, to design, deliver, and continuously improve our Product-to-Cash landscape on Salesforce. This is a coaching and mentoring–focused role: you will guide engineers and solution designers, raise architectural standards, and bring deep hands‑on expertise in Revenue Cloud Advanced (RCA), the billing system, and the broader quote‑to‑cash lifecycle.Working in close partnership with other Architects, you will help solve complex business and technical challenges and ensure solutions are designed to best serve the evolving needs of the company. The ideal candidate pairs strong Salesforce architecture experience with an AI‑first mindset, applying Agentforce and Claude‑based solutions to solve problems, and the ability to identify and resolve process and technology gaps across the Product-to‑Cash value chain, ensuring solutions align to their core business domains and to the enterprise taxonomy framework that underpins domain roadmaps and technology transformation.Key Responsibilities
Serve as the architectural coach and mentor for engineers and solution designers across the Product-to-Cash domain, building team capability in Revenue Cloud Advanced and billingPartner closely with the Principal Salesforce Architect to align on architectural direction, solve complex business and technical challenges together, and ensure solutions are designed to best serve the evolving needs of the companyProduce High‑Level Designs (HLD), Low‑Level Designs (LLD), and conceptual diagrams that clearly communicate architecture to technical and business audiencesManage architecture and system roadmaps, ensuring alignment with platform standards and the long‑term direction of the Product-to-Cash landscapeDefine, maintain, and enforce platform standards across the Salesforce ecosystemBuild Proof of Concepts (POCs) to prove out the architecture and validate design decisions before deliveryActively participate in requirement gathering, clarifying scope and resolving ambiguity early in the lifecycleWork with the integration team to design and govern integrations, ensuring seamless communication and data flow across systemsProvide hands‑on Revenue Cloud Advanced (RCA)/CPQ coaching, including configuration patterns, design trade‑offs, and implementation best practicesOwn the end‑to‑end architecture of the Product-to-Cash lifecycle: quoting, contracting, ordering, fulfilment, billing, invoicing, revenue, customer success, and customer supportArchitect and govern the billing system and billing platform, ensuring accurate invoicing, billing schedules, payment handling, dunning, and revenue recognition flowsIdentify and resolve process gaps and technology gaps across Product-to‑Cash, defining remediation approaches and driving them to resolutionApply an AI‑first mindset to problem solving, leveraging Agentforce and Claude‑based solutions where they add valueWork with the development team to hand over designs cleanly, ensuring they have the context and clarity needed to buildDuring project execution, work with SMEs and Product Owners to address any requirement gaps and shape the right solutionExtend and mature the Product-to-Cash solution as business needs evolve, ensuring the architecture scales with new products, pricing models, and billing scenariosTranslate business requirements into well-architected solutions that best leverage the Salesforce platform and Revenue CloudApply architectural and engineering concepts to meet operational requirements such as scalability, maintainability, security, reliability, extensibility, availability, and manageabilityConduct research and develop Proof of Concepts on emerging Salesforce and billing capabilities, recommending solutions that are functionally robust and cost-effectivePromote the adoption of design patterns and standard processes for solution design and developmentPartner with data and integration architects to ensure data integrity, security, compliance, and seamless data flow between billing, ERP, and other systemsWork closely with solution architects to ensure individual solutions align with the overall enterprise architectureContribute to a learning community within the enterprise architecture discipline, fostering continuous improvementRequired Experience & Skills
Bachelor's or master's degree in computer science, Information Technology, or a related field10+ years of Salesforce experience across implementation, configuration, and solution design3–5 years of Salesforce architecture experience (minimum required)Deep, hands‑on expertise in Revenue Cloud Advanced (RCA)/ CPQ, with the ability to coach and mentor others on the platformProven experience producing HLD, LLD, and conceptual diagrams, and managing architecture and system roadmapsProven experience architecting and delivering end‑to‑end Product-to‑Cash solutions: quoting, contracting, ordering, fulfilment, billing, revenue, customer success, and customer supportStrong experience with billing systems and billing platforms, including invoicing, billing schedules, payments, dunning, and revenue recognitionExperience working with integration teams to design and govern cross‑system integrationsDemonstrated ability to identify and resolve process gaps and technology gaps across the Product-to‑Cash value chainAn AI‑first mindset, with exposure to Agent force and Claude‑based solutions for solving business and technical problemsExperience working with Salesforce Connected Apps (applications from the Salesforce AppExchange)Proven experience designing and delivering complex B2B SaaS Salesforce solutionsFamiliarity with managed packages such as Gong, DocuSign CLM, Kantata, Gainsight, Showpad, Qualtrics, or similar enterprise apps is a plusStrong understanding of Salesforce architecture capabilities and ecosystem, including Sales Cloud, Service Cloud, and Revenue CloudStrong leadership, coaching, and interpersonal skills, with the ability to communicate complex technical concepts to non‑technical stakeholdersSalesforce certifications such as Salesforce Certified Application Architect or Salesforce Certified System Architect preferredFamiliarity with enterprise architecture frameworks (TOGAF, C4, ArchiMate, etc.)Strong analytical, problem‑solving, and communication skillsUnderstanding of security architecture principles and practices#LI-AJ1#LI-Remote$157,600 - $175,100 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $157,600-$175,100 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job‑related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact View email address on ca.hrm.tc should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: View email address on ca.hrm.tc is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
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