Ai Engineer

NewAge Products is looking for a hands‑on AI engineer to design and build custom order management capabilities and supporting internal systems, including a team of AI agents that handle order exceptions and edge cases. You will work directly with our order management and operations teams, connect our systems to our retail partners and marketplaces, and turn real‑world edge cases into reliable, monitored automation. This is a build role: you will write, test and ship working software, not only advise.
WHAT YOU WILL DO:
Design and build custom order management components: order intake and validation, routing and allocation, release and ship confirmation.
Build and maintain integrations with retailers and marketplaces (EDI, APIs, drop‑ship platforms) and with our ERP, warehouses/3PLs and carriers, including field mapping, testing and partner certification.
Design, build and evaluate AI agents that detect, classify and resolve order exceptions and edge cases, and hand off to people when they should.
Work with the order team to capture edge cases and convert them into rules, test cases and agent behaviors.
Build monitoring, logging, evaluation and guardrails so automation is accurate, auditable and has human review where needed.
Keep code, documentation and runbooks in company‑owned repositories so internal staff can understand, run and extend what you build.
Collaborate with IT, Warehousing, Outbound Freight and Finance on integrations, data and security.
REQUIREMENTS:
5+ years of professional software engineering, including 2+ years building production AI or LLM‑based systems (agents, tool use, orchestration, evaluation)
Track record of building and shipping production AI agent or LLM‑based systems (tool use, orchestration, evaluation), with examples you can walk through.
Strong software engineering skills in [Python / TypeScript], including APIs, databases and cloud services.
Hands‑on experience with EDI (e.G., 850, 855, 856, 810) and retailer or marketplace integrations, including drop‑ship and middleware platforms.
Experience with order management, ERP, WMS or supply chain systems and how they exchange data;
ability to read API documentation, EDI specifications and field mappings.
Comfortable working with real, messy operational data and understanding the edge cases behind it.
Sound approach to security, access control and handling of business and customer data.
Able to work independently, define scope with business stakeholders and deliver in increments.
Asset:
Experience with SAP or a commercial OMS, and with big‑box retailer drop‑ship compliance (Home Depot, Lowe's, Costco, Wayfair, Amazon).
Asset:
Experience building internal tools that non‑technical teams use daily.
TRAVEL REQUIREMENTS:
Travel within Canada and US will be required based on business needs
NEWAGE OFFERS:
Salary and bonus is based on experience and highly competitive for the right candidate
This is an existing vacancy and the base salary range for this position, is estimated to be $115,000 to $160,000 annually (CAD) at the time of the posting.
Benefits package
An opportunity within a growing, fast‑paced company, well established in its industry
NewAge operates with a remote‑first culture across much of the organization with occasional travel as outlined above.
NewAge Products is an equal opportunity employer, committed to inclusion and diversity. We provide employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require any accommodation.
USE OF AI IN HIRING:AI enabled tools may be used to support parts of the recruitment process. All hiring decisions are made by human reviewers.
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