Site Reliability Engineer, Observability

Role Overview

This role is eligible for our hybrid work model: Two days in-office. As a Site Reliability Engineer – Observability, you will play a key part in maturing our observability capabilities by standardizing instrumentation, improving telemetry quality, and enabling faster root cause analysis that directly impacts MTTR and MTTD.

Responsibilities

• Support and evolve end-to-end observability solutions for collecting, shipping, storing, and querying OpenTelemetry signals (metrics, logs, and traces) across infrastructure, containers, and Kubernetes environments.
• Administer and operate core observability platforms (Splunk, New Relic, ClickHouse, Grafana, Lightrun), including service onboarding, access management, configuration, upgrades, and ongoing platform health.
• Contribute to building and advancing a modern OpenTelemetry-based observability ecosystem that supports multiple telemetry types at scale.
• Improve and standardize instrumentation practices across services, driving consistent logging, metrics, and distributed tracing implementation.
• Partner with product and platform engineering teams to enhance production visibility and support SLO-driven reliability practices.
• Optimize telemetry pipelines for performance, data quality, scalability, and cost efficiency.
• Help define and support governance standards for observability, ensuring consistency, reliability, and scalability across teams.
• Contribute to evolving our observability platform toward intelligent and AI-enabled capabilities, exploring opportunities to integrate AI or MCP-based solutions to improve signal quality, incident triage, and operational efficiency.
• Ensure observability platform reliability, security, and performance meet defined SLAs and operational standards.

Required Qualifications

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 3+ years of experience in Observability, SRE, DevOps, or platform engineering roles supporting production systems.
• Strong understanding of APM and SRE fundamentals, including MELT (Metrics, Events, Logs, Traces), latency analysis, error rate monitoring, service dependency mapping, SLIs/SLOs, alert tuning, and root cause analysis.
• Hands‑on experience administering at least one modern observability/APM platform (e.g., Splunk, New Relic, Grafana). Practical exposure to metrics, logs, distributed tracing, and platform configuration.
• Experience supporting full-stack observability coverage across infrastructure, application, and browser monitoring layers.
• Experience building dashboards and actionable alerts, including configuring alert workflows and integrations with incident management tools such as PagerDuty.
• Experience implementing or supporting OpenTelemetry-based instrumentation and improving telemetry quality across services.
• Familiarity with Kubernetes and cloud‑native environments – understanding of how applications are deployed, monitored, and scaled.
• Experience managing telemetry pipelines and agents (e.g., collectors, forwarders, sidecars), including onboarding services and troubleshooting ingestion issues.
• Working knowledge of scripting or automation (e.g., Shell, Python) and CI/CD concepts.
• Experience or familiarity with infrastructure‑as‑code tools such as Terraform for managing platform configurations and integrations is a plus.
• Comfortable collaborating with engineering teams to improve monitoring standards, instrumentation quality, and overall production visibility.
• Relevant certifications such as New Relic APM Practitioner, Reliability Engineer – Professional, Splunk Admin, or GCP Associate Cloud Engineer are a plus.
• Demonstrated history of living the values important to Priceline: Customer, Innovation, Team, Accountability, and Trust.

Salary

Salary range: $110,000–$130,000 CAD per year, plus potential bonus and/or equity.

Benefits

• Health and wellness coverage (medical, dental, vision, mental health resources)
• Generous paid time off, holidays, and Priceline Pause reset week
• Work/life support (remote options, parental leave, dependent care)
• Financial security programs (retirement plans, life and disability coverage, tax‑advantaged accounts)
• Travel perks (employee‑only discounts, VIP deals, Big Deal Bucks credits)
• Additional perks (partner discounts, tuition support, legal support, pet benefits)

Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world.