Regulatory Complaints Resolution Specialist

Support financial safety, fairness, and choice at FSRA through bilingual complaint resolution and regulatory analysis. Provide calm, precise guidance to diverse audiences.This officer role serves as a single point of contact for inquiries and correspondence within FSRA’s public affairs team. You will analyze the nature of issues, summarize information from multiple sources, and respond to complaints or emerging concerns. Your work covers regulated financial services organizations and requires research across information systems, databases, legislation, regulations, policies, and procedures.Principales responsabilités:
Determine issues arising from public inquiries and complaintsSummarize information from multiple sources into key pointsProvide accurate direction and information to public representativesDraft notes, surveys, reports, and correspondence responsesAnticipate emerging trends and prepare appropriate messagesExigences:
Postsecondary diploma in communications, public policy, or related fieldCustomer service experience in regulatory, financial, administrative, or similar settingsAbility to analyze and interpret regulatory informationExperience collaborating with stakeholders on coordinated responsesProven ability to remain calm and de-escalate complaintsUse bilingual communication, analytical judgment, research, and conflict-resolution skills to resolve FSRA inquiries and complaints accurately.
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