Field Services Technical Support Manager
NTT DATA Services
Lead field services through technical support expertise and team leadership as NTT DATA's hybrid Senior Manager in Victoria, British Columbia. Manage service performance and operational outcomes.This Senior Manager directly supervises a large team of technical support specialists. The position manages field services, supplier relationships, service-level agreements, hiring, performance, training, and development. You will independently guide daily operations while supporting business process improvements and issue escalations.Key Responsibilities:
Manage a large field services team or supplier relationshipEnsure service-level agreements are met across assigned responsibilitiesLead hiring, interviewing, onboarding, training, and offboardingCoach performance and manage team and individual goalsReport customer feedback and assist with field escalationsRequirements:
Eight to ten years supporting desktop software and hardwareExperience managing teams of more than ten membersFive years of managerial or leadership experiencePractical ITIL knowledge;
ITIL version 4 certification preferredDriver's license, reliable transportation, and business travel availabilityBring field services leadership, ITIL knowledge, and technical support experience to NTT DATA's hybrid Victoria management team.
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Manage a large field services team or supplier relationshipEnsure service-level agreements are met across assigned responsibilitiesLead hiring, interviewing, onboarding, training, and offboardingCoach performance and manage team and individual goalsReport customer feedback and assist with field escalationsRequirements:
Eight to ten years supporting desktop software and hardwareExperience managing teams of more than ten membersFive years of managerial or leadership experiencePractical ITIL knowledge;
ITIL version 4 certification preferredDriver's license, reliable transportation, and business travel availabilityBring field services leadership, ITIL knowledge, and technical support experience to NTT DATA's hybrid Victoria management team.
#J-18808-Ljbffr
Vacancy posted 57 minutes ago
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