Director of Care (DOC)

Director of Care

As the Director of Care, you will contribute to the Extendicare purpose of Helping People Live Better by leading a high‑performing team dedicated to ensuring all residents receive the care they need. The DOC is a highly skilled and compassionate leader who directs the care team in delivering exceptional resident‑centered care at a long‑term care home.

Mission

Drive resident safety, quality of care, and a positive culture that enables residents, families, and staff to thrive.

Key Outcomes

• Serve as a strong advocate for resident safety and the ongoing improvement of quality care.
• Attain high resident and family engagement as measured through Experience Survey results.
• Consistently meet or exceed all quality and clinical indicators for residents.
• Foster a positive culture and employee experience, driving an increase in overall employee engagement compared to the previous year.
• Ensure adherence to regulatory compliance regarding resident plans of care and organizational standards, policies, and procedures.

Key Responsibilities

• Lead the resident care team, providing day‑to‑day guidance and fostering a positive work environment that encourages collaboration, accountability, and high performance.
• Train all care staff, ensuring they receive the education required for effective performance and promoting professional development.
• Manage the care staff complement consistent with the Extendicare model of care, oversee financial management, and assist with budget preparation and variance analysis of the nursing department.
• Monitor and ensure compliance with all healthcare regulations, licensing requirements, accreditation standards, and labour and employment standards.
• Identify and manage resident issues, mitigate clinical risks, and take immediate action on critical incidents.
• Apply a customer‑service mindset, respond to feedback from residents, families, vendors, and team members with acknowledgement and empathy.
• Oversee resident assessment and care planning processes, ensuring personalized care plans are developed and implemented based on resident preferences.
• Collaborate actively with the leadership team, liaising with care staff, residents, and families to deliver and optimize resident care.
• Implement quality improvement initiatives to enhance resident safety, wellness, and satisfaction.
• Support home‑level strategic priorities by developing operational plans for clinical operations and staffing.
• Engage vendors on quality initiatives and training requirements, and collaborate with community health partners for the betterment of resident care.
• Uphold and promote the organization’s mission, vision, values, and ethics.

Qualifications

• Bachelor’s degree in Nursing; Master’s degree preferred.
• Current and unrestricted registration as a Registered Nurse with the applicable provincial licensing body.
• Minimum of 5 years of nursing experience, including at least 2 years in a leadership role in a long‑term care facility or other health facility.
• Working knowledge of long‑term care regulations, standards, and best practices.
• Demonstrated expertise in leadership, communication, and interpersonal skills.
• Ability to work collaboratively with interdisciplinary teams and build positive relationships.
• Proven track record of implementing quality improvement initiatives and achieving positive resident outcomes.
• Proficient in electronic health records (EHR) systems and other relevant technology.

Core Competencies

• Business Knowledge
• Industry/Regulatory Knowledge
• Program Administration
• People Management
• Customer Service
• Priority Management

Attributes of an Effective Leader

• Strategy Development: Understands the organization’s strategy and sets priorities to make it happen.
• Self‑Motivated and Results‑Driven: Takes ownership and holds others responsible for delivering high‑quality, timely, and cost‑effective results.
• Collaboration: Inspires a collaborative team environment and works effectively with others, with the ability to influence.
• Effective Communication: Actively listens, seeks to understand all perspectives, and communicates with respect.
• Problem Solving: Recognizes and takes ownership to resolve issues beyond the clear role mandate.
• Builds High Performing Teams: Builds the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development.
• Data Analytics & Continuous Improvement: Uses data to identify and measure performance and develop solutions to motivate improvement.

What Extendicare Offers

• Continuous mentorship, support for lifelong learning, and growth opportunities.
• Opportunities for advancement and career growth within the organization.
• A rewarding and meaningful work experience that enriches the lives of employees and others.
• Employee Family Assistance Program.
• Robust benefits package.

Time Type

Full time

Compensation Details

$110,000.00 - $140,000.00