Associate Implementation Manager

OverviewThe Associate Implementation Manager is responsible for managing smaller client implementations, internal initiatives, and defined workstreams within larger implementation programs. This role serves as a developmental position within the Implementation organization, expanding from coordination and execution support into direct ownership of implementation planning, stakeholder communication, risk management, and delivery oversight. The Associate Implementation Manager partners closely with Implementation Managers, Implementation Consultants, Product, Technology, Operations, Training, QA, and Account Management teams to support successful implementation outcomes. While operating with guidance on more complex client engagements, this role is accountable for maintaining implementation plans, coordinating activities, managing risks, and ensuring assigned workstreams remain on track.
Responsibilities
Manage small-scale client implementations or internal initiatives from initiation through completion
Own and maintain implementation plans, milestones, timelines, and deliverables for assigned programs
Coordinate cross-functional teams including Product, Technology, Operations, QA, Training, Release Management, and Account Management
Monitor implementation progress and proactively identify risks, issues, dependencies, and blockers
Facilitate recurring implementation meetings, status reviews, and working sessions
Provide implementation status updates to internal and external stakeholders
Support client communications, including status reporting, action item follow-up, and implementation readiness activities
Maintain implementation documentation, decision logs, RAID logs, and project artifacts
Assist in gathering implementation requirements and operational readiness needs
Support release planning, implementation readiness, and launch coordination activities
Escalate identified delivery concerns through established operational channels
Ensure implementation activities align with organizational governance standards and delivery processes
Identify opportunities for process improvement and contribute to implementation best practices
Partner with senior implementation leaders to develop implementation strategies and delivery approaches
Qualifications
Bachelor's degree or equivalent combination of education and experience 2-5 years of experience in implementation management, project management, project coordination, delivery operations, or related fields
Experience managing timelines, risks, dependencies, and cross-functional initiatives
Strong working knowledge of Jira, Smartsheet, Microsoft Office, and implementation tracking tools
Familiarity with Agile delivery methodologies and cross-functional delivery models
Strong communication, organization, and stakeholder management skills
Ability to manage multiple concurrent priorities in a fast-paced environment
Healthcare technology, specialty pharmacy, patient support services, or related industry experience preferred
Pay RangeUSD $71,400.00 - USD $89,250.00 /Yr.
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