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Head Of Ai-Driven Customer Support

Loblaw

Winnipeg, MB
Loblaw Companies Limited in Brampton, ON is seeking a Director of Customer Support Automation to lead the strategy and business management of platforms powering Customer Support, including Salesforce, AI and chatbots. You will set the automation roadmap, simplify experiences for customers and colleagues, and drive measurable improvements in service and cost-to-serve.You will lead a high-performing team and collaborate across Technology, Digital, Product, Data and Finance to realize benefits and
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Vacancy posted 2 hours ago
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