High Profile Concierge Toronto Eaton Centre

Overview

Job Skills / Requirements

Position:  Concierge 

Status: Full Time 

Hours:  Rotating Continental (Days/Nights) – 12-hour shifts 

Payrate: $24.00/hour 

Overtime Method: Averaging agreement over 88 hours    

Posting Date: June 26 th , 2026 

Internal Closing Date: July 3 rd , 2026 

External Closing Date : August 7 th , 2026 

Job Overview:  

The Toronto Eaton Centre is one of Canada’s busiest and most high-profile destinations, located in the heart of downtown Toronto. The tenants and visitors to this property have high expectations for customer service, the Concierge position is key to supporting the customer experience.  The site experiences high daily traffic, including? office tenants, retail clients,  tourists, and special events.  This dynamic environment requires a strong, outgoing presence, with a strong focus on creating a welcoming and comfortable environment.   

As a Concierge at the Toronto Eaton Centre Office Properties, you will be responsible for maintaining a welcoming presence while delivering exceptional customer service. This role requires strong situational awareness, professionalism, and the ability to respond effectively in a fast-paced, high-traffic environment. 

Key Responsibilities: 

• Act as the first point of contact at key entrances, providing a strong presence to welcome visitors to the property 
• Supporting access control to the property 
• Identify and respond proactively to suspicious activity, undesirable behaviour or disturbances, using a tactful and friendly approach 
• Ensure any lobbies or common areas remain clean by the contract housekeeping and report any issues to building management immediately
• Provide direction and assistance to visitors, call taxis for tenants upon request, maintaining a customer service-first approach at all times 
• Work closely with Toronto Police, Property Management, and internal security teams as required 
• Complete accurate incident reports, occurrence reports, and daily logs 
• Maintain situational awareness in a fast-paced, high-traffic environment with a focus on de-escalation 
• Enforce property rules, policies, and procedures in a respectful and professional manner 
• Assist in the set up and execution of CF Tenant Engagement events hosted in office tower lobbies to enhance tenant experience

Prerequisites:  

• Previous experience in a customer service role
• Security License in the province of Ontario    
• Valid First Aid & CPR Level C from a WSIB approved provider   
• Strong communication ?and interpersonal ?skills and? ?professional attitude
• Ability to handle stressful situations with tact and diplomacy
• Proficient in basic phone & computer skills
• Prior experience in security would be considered an asset  
• Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position    
• Legally authorized to work in Canada  

Why choose Paladin?  

• Opportunities for training and development  
• Competitive salary and benefits package  
• Work today, get paid today! 

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days