People and Culture Manager

Remote - Canada Full-time CA$76,000 - CA$87,000 / year

Flexible Schedule

People and Culture Manager

Company: Think Shift
Department: Shared Services
Reports to: Director, People and Culture
Location: Remote within Canada and the United States
Salary: $76,000–$87,000

Position summary

The People and Culture Manager is a senior operational individual contributor providing second-level People and Culture support. The role handles complex employee and manager matters, supports core People and Culture processes, and improves workflows and systems across the employee lifecycle. The Director retains responsibility for department strategy, workforce planning, compensation strategy, policy direction, high-risk matters, and final organizational decisions.

Key responsibilities

• Advise employees and managers on performance processes, policy interpretation, workplace expectations, and employee relations; investigate and document routine-to-moderately complex matters, escalating sensitive or high-risk issues.
• Coach managers on performance conversations, feedback, documentation, accountability, leave, and accommodation processes.
• Lead recruitment for senior, specialized, and complex roles; advise hiring managers on role requirements and selection, and maintain consistent recruitment, onboarding, and offboarding processes.
• Prepare and review employment agreements and approved employee-change documentation, escalating non-standard terms.
• Oversee Canadian and U.S. benefits administration and coordinate employee changes with Finance for payroll.
• Monitor People and Culture systems and records, including Humi, Lattice, benefits platforms, time-off records, and policy acknowledgments.
• Improve People and Culture procedures, templates, workflows, controls, and approved automations.
• Coordinate performance review, goal-setting, employee development, manager training, learning, engagement surveys, and related communications; compile program feedback and data.

Qualifications

• Bachelor’s degree in human resources, business administration, or a related field, or equivalent relevant experience.
• At least 6 years of progressive HR or People and Culture generalist experience, including independent manager advising and handling a broad range of employee matters.
• Experience with employee relations, recruitment, employee lifecycle processes, benefits administration, HR systems, payroll and employee changes, recordkeeping, and process improvement.
• Strong working knowledge of Canadian employment practices; U.S. HR experience is an asset.
• Strong judgment, organization, communication, confidentiality, attention to detail, and proficiency with HRIS platforms and Microsoft 365.
• Experience with distributed or multi-jurisdictional workforces, Humi, Lattice, or comparable systems, and a CHRP/CPHR, SHRM, or similar designation are assets.

Benefits and work arrangements

• Flexible remote work arrangements and flexible hours, Monday to Friday, 8:30 a.m. to 5 p.m. in the employee’s time zone.
• Medical, dental, vision, life, and travel insurance beginning on the first day.
• Three weeks of vacation, unlimited wellness days, and a birthday payment and paid day off.
• Semi-annual bonuses based on company performance, professional development, an employee referral bonus, and an annual company retreat.