Senior Executive Technology Support Technician
iA Financial Group
Deliver discreet, hands-on technology support with advanced troubleshooting and customer service skills for strategic users at iA Financial Group. Work remotely and on-site in a hybrid arrangement.As a Senior IT Technician, Privileged IT Access Service, you will act as a trusted technology advisor for critical environments. Your work spans access management, IT security, equipment configuration, Microsoft 365, Teams, and SharePoint. You will provide personalized follow-up while protecting service quality and continuity.Key Responsibilities:
Act as primary contact for targeted users and their requestsProvide personalized support during onboarding and technology adoptionRespond at offices, events, IT areas, and required locationsCollaborate with related teams to accelerate incident resolutionRecommend process, workflow, and user experience improvementsRequirements:
Five or more years of relevant information technology experienceSignificant high-touch or strategic customer service experienceStrong analytical skills for complex or unprecedented situationsExcellent interpersonal communication, tact, diplomacy, and professionalismAbility to manage urgent or critical situations calmlyBring senior technology support, analytical troubleshooting, and discreet customer service to iA Financial Group’s strategic users.
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Act as primary contact for targeted users and their requestsProvide personalized support during onboarding and technology adoptionRespond at offices, events, IT areas, and required locationsCollaborate with related teams to accelerate incident resolutionRecommend process, workflow, and user experience improvementsRequirements:
Five or more years of relevant information technology experienceSignificant high-touch or strategic customer service experienceStrong analytical skills for complex or unprecedented situationsExcellent interpersonal communication, tact, diplomacy, and professionalismAbility to manage urgent or critical situations calmlyBring senior technology support, analytical troubleshooting, and discreet customer service to iA Financial Group’s strategic users.
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Vacancy posted 1 hour ago
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