Internal Service Representative

Position Type

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Are you a detail-oriented, client-focused professional with a passion for delivering exceptional service and managing complex requests in a fast-paced environment?

Medavie Blue Cross is seeking an Internal Client Service Representative to join our Group Service team. This role is ideal for someone who thrives in a collaborative environment, takes initiative, and is committed to building strong relationships with clients and internal partners.

As an Internal Client Service Representative, you’ll partner closely with Account Executives, Advisors, and operational teams to support the sale and retention of group insurance plans. You will manage the full-service lifecycle, from onboarding and renewals to ongoing support and client education, ensuring a seamless and consistent experience.

Key Responsibilities

• Act as a primary contact for clients, advisors, and consultants, resolving inquiries and ensuring a high level of service.
• Manage client and advisor requests end-to-end, including triage, prioritization, tracking in Salesforce, and timely follow-up.
• Deliver consistent, proactive service for an assigned portfolio, supporting client retention and overall experience.
• Coordinate with internal teams (Administration, Operations, Underwriting, Marketing) to ensure efficient resolution of client needs.
• Support onboarding, renewals, and ongoing service activities, including enrolment and reporting.
• Interpret contracts and agreements to address inquiries, including union-related considerations.
• Manage a high volume of requests while maintaining accuracy, organization, and responsiveness.

Qualifications

• Post-secondary education in a related field or equivalent experience.
• Previous administrative or client service support experience required; experience in group insurance or a related industry (health, dental, life, or disability) is considered an asset.
• Strong commitment to client service, with the ability to build and maintain effective relationships with clients and internal partners.
• Excellent organizational, time management, and prioritization skills, with the ability to manage a high volume of requests in a fast-paced environment.
• Strong attention to detail, with a proactive, solutions-oriented approach to problem-solving.
• Effective written and verbal communication skills in English; bilingualism (French/English) is considered an asset.
• Proficiency in Microsoft Office Suite and experience using Salesforce or similar CRM tools.
• Progress toward or completion of an insurance designation is considered an asset.
• Valid driver’s license required, with the ability to attend in-office work and occasional team meetings/events.

If you’re looking to build your career in a collaborative, high-performing environment where you can make a direct impact on the client experience, we’d love to hear from you.

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This posting is for a newly created position within our organization.

Pay Range

46,292 - 52,078 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Our recruitment process may involve automated tools, including AI, to assist in screening applications.

If you experience any technical issues throughout the application process, please email: ***email_hidden***.