Legal Provider Relations Specialist

Who we are:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Current Opportunity: Legal Provider Relations Specialist (French & English Speaking)

 

Location: Ontario, Alberta, Quebec or British Columbia
Onsite/Hybrid/Remote: Hybrid or remote depending on your proximity to our Toronto or Montreal office Languages required: English and French
Salary: $47,000 CAD per year plus competitive benefits package
Vacancy Status: Existing Vacancy

What you will do:

As a Legal Provider Relations Specialist you will assist the Workplace Options Legal Service Delivery teams by sourcing and engaging qualified attorneys to serve our clients. 

Responsibilities:

• Source and engage qualified attorneys based on clients’ legal needs for one-off legal referrals that fall outside our current provider network (one-time case agreements/OTCAs).
• Communicate directly with attorneys to explain referral expectations, scope of service, and compensation structure.
• Negotiate rates and terms in alignment with EAP guidelines.
• Proactively manage caseload.
• Develop and maintain a robust pipeline of out-of-network attorneys across various jurisdictions and practice areas (e.g., family law, landlord-tenant, immigration, employment).
• Maintain accurate records of outreach, engagement status, and attorney availability in internal systems.
• Ensure compliance with legal and ethical standards in all recruiting and contracting efforts.
• Other delegated responsibilities and specially assigned duties, as management deems necessary.

Qualifications/Skills:

• Bachelor’s Degree.
• Strong communication skills in both English and French.
• Exceptional organizational and time-management skills.
• Ability to work under minimum supervision, as well as the capability to work well as part of a team.
• Basic proficiency in Microsoft Office applications.
• Legal/Financial background preferred.
• Customer Service experience preferred.
• Recruitment experience.
• Intermediate proficiency in Microsoft Office applications.

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme.

 

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website and these short videos give a great overview of what we do Human-Powered Care and  The WPO Global Experience

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