24/7 It Systems Support Analyst

Keep ATB systems stable through 24/7 monitoring, incident response, and infrastructure support in a hybrid work arrangement.As a Technical Operations Analyst, you will coordinate technical environment support for Client Technology Enablement Operations. Your responsibilities span system monitoring, infrastructure incidents, application services, batch processing, and production event analysis. Rotational shifts include after hours, evenings, overnights, and weekends.Key Responsibilities:
Monitor daily SAP operations and scheduled batch processingRespond to infrastructure incidents and ServiceNow ticketsProvide Tier-I infrastructure and Application Services supportCoordinate support with internal ATB stakeholdersMaintain system documentation, runbooks, and training materialsRequirements:
Three to four years of relevant systems support experienceEducation or diploma in Computer Science preferredExperience with SAP BASIS and operating systemsProficiency using industry-standard monitoring and administrative toolsTactful communication, active listening, and systems thinkingBring technical monitoring, incident response, and communication skills to ATB’s rotational technical operations support team.
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