Front Desk Receptionist

Front Desk Receptionist

Hollyburn Eye Clinic | North Vancouver, BC

Hollyburn Eye Clinic is one of the largest multi-doctor optometry practices on the North Shore, dedicated to providing exceptional patient care through advanced technology, outstanding customer service, and a collaborative team environment. We are currently looking for two Front Desk Receptionists to join our growing team.

As the first point of contact for our patients, you will play a key role in creating a welcoming and professional experience while helping keep our busy clinic running smoothly.

Key Responsibilities

• Greet and welcome patients in a friendly and professional manner
• Manage incoming calls and respond to patient inquiries
• Schedule, confirm, and coordinate appointments
• Process patient check-ins and check-outs
• Handle payments, billing, and insurance-related inquiries
• Maintain accurate patient records and documentation
• Support the team in ensuring efficient patient flow throughout the day
• Keep the reception area organized and presentable

What We're Looking For

• Strong customer service skills with a patient-first approach
• Excellent communication skills, both verbal and written
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and accuracy
• Positive attitude and ability to work collaboratively with a team
• Comfortable learning new systems and technology
  

Experience & Qualifications

• Previous reception, administrative, healthcare, or customer service experience is considered a strong asset
• Experience working in an optometry or medical clinic is an asset, but not required
• Strong computer and organizational skills
• Ability to manage multiple priorities while maintaining professionalism

What We Offer

• Wage starts at $22.00 per hour
• Extended health benefits after 6 months
• Complimentary eye examinations
• Prescription lenses and frames available at cost
• Opportunities for ongoing learning and professional development
• Staff retreats and team-building events
• Supportive and positive workplace culture
• Opportunity to work in one of the North Shore's largest and most respected multi-doctor clinics utilizing advanced technology

If you enjoy helping people, thrive in a busy environment, and are passionate about delivering exceptional customer service, we'd love to hear from you.

Apply today and become part of the Hollyburn Eye Clinic team!