Senior Servicenow Itsm Administrator
Trans Mountain
IT Service Management expertise anchors this full-time, in-office opportunity at Trans Mountain Corporation. Configure ServiceNow services supporting enterprise operations and users.As Senior ServiceNow Specialist, you will serve as a subject matter expert in ITSM, Service Catalog, CMDB, and platform practices. You will maintain configurations, workflows, forms, notifications, and business rules. You will also support reporting, governance, testing, and continuous service improvement.Key Responsibilities:
Configure and enhance ITSM and Service Catalog capabilitiesMaintain CMDB, asset management, and platform documentationSupport UAT and solution validation activitiesMonitor KPIs, SLAs, and operational performance metricsProvide operational and governance reportingRequirements:
Seven years of ServiceNow administration experienceITIL Foundation CertificationServiceNow administration and configuration knowledgeReporting and dashboard development experienceChange, incident, problem, and request management experienceUse ITSM, CMDB, reporting, and ServiceNow configuration skills to strengthen platform governance and service improvement at Trans Mountain.
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Configure and enhance ITSM and Service Catalog capabilitiesMaintain CMDB, asset management, and platform documentationSupport UAT and solution validation activitiesMonitor KPIs, SLAs, and operational performance metricsProvide operational and governance reportingRequirements:
Seven years of ServiceNow administration experienceITIL Foundation CertificationServiceNow administration and configuration knowledgeReporting and dashboard development experienceChange, incident, problem, and request management experienceUse ITSM, CMDB, reporting, and ServiceNow configuration skills to strengthen platform governance and service improvement at Trans Mountain.
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Vacancy posted 1 hour ago
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