Senior Project Manager

Visionpool Business Services is hiring a Senior Project Manager will work collaboratively with senior leaders across operational teams, business areas, and the transformation project team to develop and execute a comprehensive transition-to-operations plan. This includes establishing the processes, accountabilities, documentation, knowledge transfer, support structures, and operational readiness activities required to enable a seamless transition from project delivery to sustainable, steady-state operations.
Key Responsibilities:Develop and manage the Phase 2 Transition to Operations plan, schedule, budget, milestones, dependencies, readiness and exit criteria, aligned with the overall transformational project plan.
Lead operational readiness, working closely with the senior leadership across business and support teams, ensuring future-state operating, support, resource and capacity requirements are established.
Leverage existing organizational processes and models to establish the post-go-live support, hypercare, sustainment and steady-state operating model, with clear roles and accountabilities.
Coordinate completion of operational processes, documentation, knowledge transfer, training and handover activities required to support the Phase 2 solution.
Establish and monitor operational readiness measures, addressing gaps and escalating risks, issues, resource constraints and dependencies that could impact implementation or sustainable operations.
Lead status reporting and decision management, ensuring actions and outstanding items have clear owners, target dates and appropriate escalation.
Coordinate operational handover and acceptance, including disposition of residual risks, defects and outstanding work, and support formal TTO closure.
Ensure delivery adheres to project management methodologies, governance, quality and reporting requirements, maintaining complete and accurate project documentation throughout the project lifecycle.
Requirements and Qualifications:
Minimum of seven (7) years of progressively responsible IT project/program management experience leading complex, cross-functional transformation initiatives involving business, Technology, vendors and operational support teams.
PMP Cerifications
Demonstrated experience leading operational readiness and Transition to Operations for a transformational project, including readiness and exit criteria, operational acceptance, go-live, hypercare, stabilization and transition to steady-state operations.
Experience establishing and transitioning support and sustainment operating models, including roles and accountabilities, service ownership, escalation processes and operational support requirements.
Demonstrated experience coordinating knowledge transfer, operational documentation and handover from project teams and vendors to business and Technology operational teams.
Demonstrated experience managing major technology vendors and system integrators within complex transformation programs, including deliverables, dependencies, risks and transition obligations.
Strong experience managing risks, issues, dependencies and residual work, including defects and incomplete deliverables, with appropriate mitigation, executive escalation and transition to operational ownership.
Experience working within formal project and organizational governance, including executive steering committees, decision management, change control and readiness reporting.
Strong stakeholder management, facilitation and influencing skills, with demonstrated ability to drive decisions and accountability across teams without direct authority.
Experience supporting organizational change and business readiness, including coordination with change management, training and communications teams.
Demonstrated experience delivering projects using predictive, agile and hybrid methodologies, supported by strong project planning, organizational and problem-solving capabilities.
Excellent written and verbal communication skills, with a disciplined approach to project documentation, records and executive-level reporting.
Project management education and/or professional certification, preferably PMP, with proficiency in project management and scheduling tools.
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