Service Coordinator

Sentinel Dock & Door Solutions is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industry.

What does that mean for you?

You’re not just joining a company - you’re joining a growing platform with real opportunity. As we expand across the market, we’re investing heavily in our people, our training, and the future of the trade.

Nex Industrial, part of the Sentinel group is looking for a Service Coordinator to add to their growing team. The Service Coordinator plays a central role in ensuring the smooth operation of day-to-day service activities within our fast-paced door and dock company. This individual will coordinate technician schedules, manage incoming service requests, maintain customer communication, and support the operations team with administrative and logistical needs.

Key Responsibilities

Service Scheduling and Dispatching

Coordinate and schedule service calls, preventive maintenance visits, emergency repairs, and warranty work. Dispatch technicians efficiently based on location, skill set, workload, and customer requirements.

Customer Communication and Support

Serve as a primary point of contact for customers regarding service requests, scheduling, work status, and follow-up communications. Ensure customer concerns are addressed promptly and professionally to maintain high levels of customer satisfaction.

Work Order and Documentation Management

Create, update, and maintain accurate service work orders, technician notes, equipment records, and customer files. Ensure all service documentation is complete and submitted in a timely manner for invoicing and reporting purposes.

Technician and Resource Coordination

Support field technicians by coordinating parts availability, equipment requirements, site access information, and scheduling adjustments. Monitor technician productivity and assist in resolving scheduling conflicts or operational issues.

Operational Efficiency and Revenue Support

Track open service calls, quoted repairs, preventive maintenance opportunities, and outstanding work to maximize revenue generation. Identify scheduling efficiencies, improve workflow processes, and help ensure service work is completed, billed, and closed promptly.

Skills & Qualifications

Strong organizational skills with the ability to prioritize effectively

Excellent verbal and written communication skills

Professional phone etiquette and customer service experience

Proficiency with customer portals, data entry, and service management systems

High attention to detail and accuracy

Ability to work efficiently in a fast‑paced environment

Compensation $55,000 – $60,000 annually