Account Assistant - Communications Consulting Practice (Remote, North America)

Job Responsibility: Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview This is an entry-level support role and involves working within project teams to proactively coordinate and manage the internal production of numerous projects in support of a large & complex client account. You will be instrumental in helping to ensure tasks are delivered on time, on budget and to high standards. Our new colleague will carry out duties according to internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher's shared values - in particular, putting clients at the heart of our business. How you'll make an impact

Client Delivery

• Support in the delivery of individual projects using a wide range of tools and media
• Day-to-day account support and project management, with supervision
• Basic proof-reading in support of client projects
• Participate in, and contribute to, internal account management meetings
• Coordinate internal and external production resources
• Help plan and support client meetings

Relationships

• Build strong relationships that enable day-to-day account, project and stakeholder management.
• Provide a professional, high-quality service to all clients and colleagues.
• Build strong, collaborative and respectful relationships with our suppliers.

Administration

• Weekly completion and distribution of client status reports during live projects.
• Accurately record all chargeable and non-chargeable time.
• Set-up and governance support with account management systems and processes.
• Create bimonthly team timekeeping reports and distribute to team leads

• Relevant post-secondary diploma or degree an asset but not mandatory
• Strong project coordination skills in communication and project implementation, including: proactivity, questioning, listening, and collaboration
• High level of technical proficiency in Microsoft Office, including Teams Planner; interest and ability to learn new tools and technologies is critical
• High degree of service orientation, including but not limited to being an outstanding teammate, working to coordinate effectively with internal teams to deliver exceptional customer service
• Excellent organization skills, with ability to work to tight deadlines, effectively manage competing priorities and effectively allocate time and resources as required to advance deliverables
• Ability to work under pressure, solve problems and develop workable and repeatable solutions
• High level of accuracy and attention to detail in all areas of work, including ability to consistently produce high standards of documentation
• Proven ability to navigate change in a positive way and to support others in doing the same
• Proofreading experience
• Basic presentation preparation and delivery
• Strong verbal and written communication skills
• Creative agency, consultancy or HR communication experience considered an asset

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.