Solution Specialist, Dynamics 365 Business Central (Canada)

Solution Specialist, D365 Business Central (Canada)

Job Number: 26BCSS02

Start: November - December

Duration: Permanent, Full-Time, Exempt

The Position

Encore Business Solutions is seeking a Dynamics 365 Business Central professional with financial process and ERP implementation experience, located within Canada. Collaborating with our Business Central practice, you will help clients align their people, processes, and technology by translating business requirements into practical, sustainable Microsoft Business Central solutions that drive long-term success.

The Solution Specialist, D365 Business Central,appliesDynamics 365 Business Centralexpertiseanda strong understanding of financial processestosupporthigh-quality project delivery andpositive client outcomes. In this role,the Solution SpecialistconfiguresBusiness Central solutions,analyzesandimprovesbusiness processes,supportsdata migration and deployment activities, anddeliverspracticaltraining and guidance to clients.The Solution Specialist helpsclients understand the system, adopt it effectively, and achieve successful outcomes from implementation through continued use.

Success in this role requiresstrong communicationskills, a client-focused approach, team-mentality, and the ability to connect business scenarios to practical system use. Working closely with internal project teams and client stakeholders, the Solution Specialist contributes to clear communication, consistent follow-through, strong partnerships, and continuous improvement across projects.This client-facingproject-delivery role reportsto theVP of Professional Services,providingbest practicerecommendations and implementing approved solutions through open, honest dialogue in ateam-basedenvironment.

Key Areas of Responsibility

• Participate in discovery, analysis, design, configuration, testing, training, deployment, and post-go-live support for Dynamics 365 Business Central projects.
• Apply knowledge of financial accounting, business processes, and Business Central functionality to help identify client needs, resolve issues, and support effective system use.
• Work directly with clients to understand business processes, review and validate requirements, support implementation activities, and recommend practical system-based solutions.
• Configure and support Business Central functionality in alignment with approved solution designs, client requirements, and Encore’s implementation methodology.
• Document business requirements, functional specifications, fit-gap findings, configuration decisions, testing outcomes, and solution recommendations clearly and accurately.
• Identify enhancement, integration, reporting, or customization needs and provide clear information to support scoping, estimates, development, and testing.
• Support data migration planning, direction, validation, and conversion activities.
• Prepare and deliver client training, user education, and enablement materials that help users adopt and confidently use the solution.
• Collaborate with project leads, functional consultants, technical resources, and developers during design, configuration, development, testing, issue resolution, and deployment.
• Communicate clearly with clients and internal teams on assigned work, risks, questions, decisions, and next steps to support strong project coordination and follow-through.
• Lead assigned workstreams or selected fixed-fee solutions, managing priorities, deliverables, documentation, and client communication within agreed timelines.

Desired Skills & Competencies

• University degree in Business, Finance, Information Systems, or equivalent experience; CPA certification, or equivalent professional accounting designation is considered an asset.
• MB-800: Microsoft Dynamics 365 Business Central Functional Consultant certification, or willingness to obtain.
• Minimum 5+ years of Enterprise Resource Planning (ERP) implementation experience, preferably with Dynamics 365 Business Central.
• Understanding of core financial processes, including GL, AP, and AR.
• Proficiency with Microsoft 365 and Windows-based platforms.
• Confident working directly with clients, delivering training, presenting to diverse audiences, and supporting user adoption through clear, practical and proactive communication.
• Experience supporting analytics and reporting, with the ability to explain and train users on concepts using tools such as Power BI, Jet Reports, and Power Apps.
• Understanding of cloud computing technologies and emerging trends.
• Exposure to operational modules such as manufacturing, warehousing, inventory, or supply chain is considered an asset.
• Familiarity with system configuration and testing processes.
• Experience gathering, reviewing, or validating business requirements and translating them into practical Business Central configuration and user guidance.
• Working knowledge and application of business systems and process analysis (with experience or exposure across industries such as distribution, manufacturing, professional services, high tech, construction, or non-profit considered an asset).
• Familiarity with Business Central ISV solutions such as Jet Reports, Continia, or similar tools is considered an asset.
• Familiarity with Copilot and its application within Microsoft business products.
• Leverages AI to streamline processes and enhance efficiency.
• Aptitude for learning and mastering new software applications; commitment to continuous learning.
• Delivers on commitments, manages competing priorities, and follows through consistently in a project-based environment.
• Thrives in fast-paced environments and maintains accurate, clear project documentation.

Additional Requirements

• Fluent in English – both verbal and written.
• Willing and able to travel; valid passport is required.
• Must be resident of Canada and legally entitled to work in resident country.

Furthering your success through the alignment of strategy, people, processes, and technology

We thank all applicants for their interest; however, only those candidates selected for subsequent interview will be contacted.