Customer Service Coordinator Packaging

Coordinate customer service for Smurfit Westrock using order management and production planning skills through a hybrid remote schedule. Serve customers across packaging operations.As a Customer Service Coordinator, you will connect customers, sales, and operations across one or multiple plants. You will manage orders, inquiries, product specifications, production schedules, logistics, and inventory. The position also supports customer delivery requirements and routine quality issue resolution. Work is performed under limited supervision.Key Responsibilities:
Facilitate quotes and provide customer pricingCreate and validate item specifications and projectsProcess orders and schedule machine demandTrack order activity and inventory levelsSupport quality issue research and troubleshootingRequirements:
High School diploma or G.E.D.Customer service experience in manufacturing or other industriesBroad knowledge of operational procedures and toolsMicrosoft Office experience, including Excel and OutlookPreferred three to five years manufacturing experienceApply customer communication, order coordination, and production planning skills as a Smurfit Westrock Customer Service Coordinator.
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