ADP Loyalty Retention Lead

Drive client loyalty as a Loyalty Retention Lead at ADP. Cultivate meaningful client relationships while mitigating risks to enhance overall client satisfaction and retention. In this vital position, you will work to resolve client issues and maintain strong rapport with clients and ADP departments. Your ability to navigate complex customer service situations will help minimize loss and ensure high retention rates. Emphasizing professionalism, you will manage follow-ups, maintain detailed profile records, and engage in ongoing training to stay ahead in the industry. Key Responsibilities:

• Facilitate resolution for clients at risk
• Collaborate with teams for effective issue handling
• Track progress on client satisfaction outcomes
• Record complete client interaction notes
• Stay informed on product updates and legal changes

Requirements:

• Minimum 5 years in customer service roles
• Advanced Internet and MS Office skills required
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical abilities
• Bilingual proficiency for Quebec candidates

Leverage your skills for client retention and satisfaction with ADP. #J-18808-Ljbffr