Director Product Analytics Group Benefits

Manulife John Hancock

Lead Product Analytics for Group Benefits, using data and advanced analytics to improve product decisions, customer understanding, and member outcomes.As Director, you will shape the Product Analytics strategy and lead its team. Partner with Product, Distribution, Operations, Data, and Technology leaders to deliver trusted insights. Guide analytics across the product lifecycle, from emerging trends and product performance to customer needs and strategic opportunities.Key Responsibilities:
Lead the Product Analytics function and establish its roadmapTranslate business questions into actionable analytics and recommendationsAdvance dashboards, reporting, self-service, and data productsIdentify trends, opportunities, emerging issues, and customer needsCoach employees and build a high-performing analytics teamRequirements:
Experience leading Product Analytics within business environmentsAbility to partner with Product and Distribution leadersStrength in advanced analytics, dashboards, and reportingUnderstanding of data governance, privacy, and data protectionAbility to communicate complex information clearlyDirect Group Benefits Product Analytics, strengthen data capabilities, and connect insights with better products, customer experiences, and member outcomes.
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