North American Logistics Implementation Consultant

Configure logistics software remotely across North America using warehouse expertise, customer training, and structured implementation planning. Help CartonCloud customers reach confident go-lives.As an Implementation Consultant, you will guide newly signed customers through discovery, configuration, training, integrations, and go-live. You will translate operational workflows into CartonCloud solutions for unique warehouse and transport environments. The role partners with Sales, Customer Success, and Integrations while sharing customer insights with Product and Support.Key Responsibilities:
Manage end-to-end implementations for North American customersBuild structured plans and keep customers informedDesign workflows matching each customer's operational realityDeliver remote training for customer teamsTroubleshoot configurations and support basic integrationsRequirements:
Super-user experience with WMS, TMS, or OMS softwareDirect warehouse or transport operations experienceSoftware training or implementation experience in logisticsStrong communication and presentation skillsCuriosity about technical concepts and system connectionsApply logistics operations knowledge, customer training, and software configuration skills as CartonCloud's North American implementation consultant.
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