Outlets Manager | Full-time | Union Hotel

Why Join Us?

Inspired by Toronto’s diverse local culture, Union Hotel is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to become the gathering place to eat, drink, work and play any time of day. Situated in Toronto’s dynamic financial district, energy flows and personalities mingle in this 189-room upper midscale property conveniently located within walking distance to all that downtown has to offer including shopping, theater, sports and culinary experiences. More than just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out. At Union Hotel, we weave the best of local throughout our rooms, artwork, amenities, and food/beverage offerings, uniting guests, team members and our community on a journey to forge their own path.

We’re a hidden gem in plain sight.

We are looking for an Outlets Manager to join our team who is ready to roll up their sleeves, lead with heart, and help us build something exceptional!

Why You’ll Love Working With Us

Are you ready for your next career move? Here’s what’s in it for you :

• A people-first environment where respect, appreciation, and fun are part of the everyday
• A chance to work with passionate, like-minded team members
• Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

Your Role

The Outlets Manager is responsible for overseeing all aspects of the front-of-house Food and Beverage experience which includes the Sahni restaurant, Humble Donkey café and bar, and event and banquet spaces.

The Outlets Manager is primarily responsible for:

• Ensuring the Hotel Restaurant and Bar provide service that exceeds customer expectations, for all meal periods.
• Ensuring all hotel Banquet events are executed as per the Banquet Event Order and meet the client's needs, including adjusting service to meet last-minute requests.
• Develop, train, communicate and reinforce the service vision and standards to team members and coach them in supporting the successful execution of the vision.
• Consistently display exceptional leadership by providing a positive work environment, counseling team members as appropriate, and demonstrating a dedicated and professional approach to managing a team.
• Responsible for ensuring weekly schedules are prepared to meet the needs of the operation and of all upcoming events, while still managing labour costs.
• Develop and implement operating standards for the Restaurant and Banquet teams, including training programs and SOP’s.
• Identify and resolve all guest concerns/complaints to ensure the brand promise is delivered; coach and empower team members to do the same.
• Liaise with all supporting departments to ensure a seamless experience for our guests, ensuring our vision of passionate people creating exceptional experiences is at the forefront of every interaction.
• Perform other duties as assigned by management including but not limited to assisting team members with their roles during peak periods.

What We are Looking for...

• Experience working as a Food & Beverage leader, preferably within a full-service hotel environment with proven experience leading a team in servicing large functions
• University or College diploma in Hospitality is a definite asset
• A hands-on approach to training and a leadership style committed to developing and motivating the team to attain a superior level of guest service
• Strong computer skills, with knowledge of Microsoft Office, is essential
• Organized, results-orientated, proven time management skills and ability to work under pressure
• Proven experience motivating and inspiring a team to achieve strong performance results
• Demonstrates strong leadership, team, communication, and coaching skills
• Strong problem-solving and creative thinking skills
• Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members
• Available to work nights, weekends, and/or holidays as required

This posting for an existing vacancy

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at Show phone number. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.