Virtual Field Service Support Specialist

Placements24

Lead virtual troubleshooting for complex industrial machinery through remote diagnostics, video conferencing, and precise technical guidance. Work fully remotely with nationwide customers.As a Remote Field Service Technician, you will serve as the primary technical contact for customer queries. The position requires expertise in mechanical, electrical, or electro-mechanical systems and six years of relevant experience. You will guide on-site personnel, document solutions, and collaborate with engineering and product support teams. Critical thinking, patience, and effective communication are central to customer support.Key Responsibilities:
Manage remote support requests according to urgency and impactGuide on-site users through installation and maintenance proceduresDiagnose complex equipment issues from descriptions and dataCollaborate on escalated technical issues with internal teamsIdentify recurring problems for product development feedbackRequirements:
Six years in field service or technical supportExperience with specialized or industrial machineryAbility to explain technical procedures clearlyStrong analytical and problem-solving capabilitiesAbility to work independently with minimal supervisionBring structured remote support, analytical problem-solving, and customer-focused communication to specialized equipment service across the country.
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