Engagement Lead, Canada

ROLES & RESPONSIBILITIES
Responds to Client, Counsel, Carrier (CCC) in accordance with Key Performance Indicators (KPIs) and urgency of requestsIs solely responsible for the success, failure, and management of all team members' activities and communications during the engagementEngagement Management (External): Leads the technical conversation and drive the direction and strategy of the engagementEducates the Client on how to make an informed decisionGuides the Client on the importance of conducting a cost vs. benefit analysisMaintains accountability for accurate and timely password changes within 24 hoursBuilds the strategy for success and deliver itAssists client with developing and executing their recovery plansEstablishes priorities for their IT and Arete engagement personnelIs the subject matter expert on various technologies, infrastructure, and engagement-specific itemsTracks progress to completionEngagement Management (Internal): Communicates clearly and manages priorities by role ensuring each team member understands their tasks, values, and time to deliverEnsures project workstreams are being delivered on-timeMonitors budget and team hours against allocated hours within the statement of work (SOW) Ensures daily time entry is complete within Project management tool for the teamEnsures project workstreams are being delivered on-timeEnsures project budget is correct. Identifies potential overages and requests amendments when workstream budgets reach 75%, if necessaryEnsures the engagement team is utilized to a blended 70%Easily identifies opportunities for add-on services to continue assisting Clients with Arete resourcesEnsures teams execute tasks successfully and validates work product qualityProvides routine updates to CCC regarding overall engagement and action items Delivers to the Client on-time based on agreed upon service level agreement (SLA) and/or as neededCoaches and mentors junior team membersProposes tactics and strategies that impact overall processesMay perform other duties as assigned by managementSKILLS AND KNOWLEDGE
Excellent time management and organizational skillsWidely recognized technical abilitiesAbility to teach othersProficiency with reading the room and adjusting conversational style accordingly.Ability to navigate difficult conversations effortlesslyExpert at managing client expectationsAbility to independently train, mentor, coach and lead team members globalAbility to lead projects with security implementationsThorough background or knowledge of network enterprise systems administrationThorough knowledge and understanding of operating systems and hardware architectures: Linux/Unix, Mainframe, Windows, Cloud, etc.Thorough knowledge and experience with core set of standard Industry technology and platforms and familiarity with cybersecurity tools. Hands-on not required but a plus Endpoint Detection and Response (EDR) solutionsE-mail platforms: Microsoft Office (M365), On-premises Exchange, Google WorkspaceAnti-virus (AV) vendorsIdentity Access Management (IAM)/Zero Trust systemsDisaster Recover PlansFirewall and Virtual Private Network (VPN) platformsRemote access toolsKnowledge of Enterprise architecture Network segmentationCloud Provider Platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP)On-premises technologies, Physical and VirtualServers, Firewalls, routers, storage, Security Information Event Management (SIEM), Multi-factor authenticationDMZ configurationsThorough knowledge of containment, preservation, and acquisition of data within compromised IT environmentsThorough knowledge of email servers: on-premises, cloud hosted, and third-party hosted Demonstrates deep understanding of configurationsUnderstands how email servers connect to or authenticate with Active Directory (AD)Understands how to collect relevant logs from popular email services (Exchange, Exchange Online, Google Workspace, and M365) Familiarity with or knowledge of how to familiarize oneself with additional platforms as requiredComfortable directing IT personnel to perform collection of required log informationKnowledgeable with securing email platforms and directing IT administrators on proper configuration techniquesAbility to establish priorities, work independently and proceed with objectives with minimal supervisionJOB REQUIREMENTS
Minimum of 7 years conducting digital investigations or leading full-cycle incident response investigations for a major consulting firm or global IR companyBachelor's degree in a computer science related discipline and 8+ years related experience or Master's Degree and 6+ years related experience or J.D. and 4+ years related experienceMinimum of 1 industry certifications: GCFA, GCFE, GISP, CISSP, Security+, MCSC, Network+, or equivalentFluent in Canadian FrenchDISCLAIMER
The above statements are intended to describe the g
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