Cloud Support Engineer - Japanese Speaking

Snowflake
Toronto, ON Full-time CA$90,000 - CA$135,000 / year
Snowflake is hiring a Japanese-speaking Cloud Support Engineer in Toronto, Ontario, or Atlanta, Georgia. The role provides customer-facing technical support, owns cases through resolution, and contributes to platform stability and customer experience.
Responsibilities
Manage customer issues from initial triage through resolution and follow-up, providing clear and timely updates.
Troubleshoot technical issues using SQL, log analysis, scripting, Snowflake tools, and AI-assisted diagnostics.
Validate AI-generated hypotheses and responses, and use manual investigation when needed.
Collaborate with Engineering, Product, and Customer Success on systemic issues, bugs, and feature requests.
Document solutions and improve knowledge-base content.
Participate in holiday and weekend rotations and on-call coverage.
Qualifications
Degree in Computer Science or equivalent experience, and at least two years of technical support experience.
Fluency in spoken and written Japanese, familiarity with Japanese business culture, and strong English communication skills.
Technical troubleshooting experience, including SQL, logs, scripting or automation, and basic Windows and Linux knowledge.
Familiarity with data warehousing, ML pipelines, MLOps, LLM tools, REST APIs, and web services.
AI-tool experience and the ability to critically validate AI outputs.
Snowflake or other cloud-platform experience, CI/CD or workflow automation, AI-powered support or SRE experience, and relevant certifications are preferred. The posting lists an estimated base salary range of $90,000–$135,000 per year and eligibility for a benefits package.
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