Experience & Content Design Director Role

Join Manulife's team as the Director of Experience & Content Design in Toronto, leading efforts to elevate digital interactions. Focus on strategic user-centered experiences and cohesive design across platforms. This pivotal leadership role requires a minimum of 10 years in digital design. You will guide product design from research through execution while enhancing content strategy. Collaborate with cross-functional teams to achieve exceptional user experiences and influence key design decisions organization-wide. Key Responsibilities:

• Define the roadmap for future digital experiences
• Supervise product design, user testing, and journey mapping
• Drive alignment across teams for complex design challenges
• Support the evolution of design systems for scalability
• Mentor design and content teams in best practices

Requirements:

• Over 10 years of experience in digital experience design
• Knowledge of Adobe Experience Manager or equivalent CMS
• History of delivering impactful digital products
• Familiarity with WCAG and AODA accessibility standards
• In-depth experience with the end-to-end design process

Lead the design evolution at Manulife, championing user needs and integrated digital experiences. #J-18808-Ljbffr