Senior Support Systems Engineer
Devconnectplatform
Own Ashby’s Support systems remotely across Canada or the United States, using ticketing platforms, integrations, and workflow design. Lead durable operational improvements.As a senior Support Systems Engineer, you will independently lead implementations from planning through rollout and ongoing administration. You will configure systems, migrate data, connect integrations, and improve workflows. The work supports routing, SLAs, escalations, reporting, and adoption across Support.Key Responsibilities:
Lead system implementations from planning through full rolloutConfigure routing logic, SLAs, escalations, and reportingOwn automations, integrations, governance, and workflow improvementsDocument system architecture, administration, and escalation pathsPartner with Workforce Management, QA, and Support TrainingRequirements:
Hands-on administration of Zendesk or comparable ticketing systemsExperience owning migrations from scoping through go-liveExperience evaluating vendors and pressure-testing product demonstrationsUnderstanding of workflows, APIs, integrations, and data migrationExperience guiding teams through system and workflow changesBring hands-on ticketing, implementation, integration, and change-management expertise to Ashby’s evolving Support operations.
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Lead system implementations from planning through full rolloutConfigure routing logic, SLAs, escalations, and reportingOwn automations, integrations, governance, and workflow improvementsDocument system architecture, administration, and escalation pathsPartner with Workforce Management, QA, and Support TrainingRequirements:
Hands-on administration of Zendesk or comparable ticketing systemsExperience owning migrations from scoping through go-liveExperience evaluating vendors and pressure-testing product demonstrationsUnderstanding of workflows, APIs, integrations, and data migrationExperience guiding teams through system and workflow changesBring hands-on ticketing, implementation, integration, and change-management expertise to Ashby’s evolving Support operations.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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