Customer Success Project Manager

CUSTOMER SUCCESS PROJECT MANAGERJob DescriptionWe are a team of industrial software technology veterans solving really hard data science and machine learning challenges. Our clients are Fortune 500 companies you have definitely heard of. We're VC backed, growing like crazy, and searching for a great, Customer Success Project Manager to help our customers achieve their goals while helping TwinThread profitably grow.
Location:Halifax, Nova Scotia preferred;
flexible for the right candidate
About TwinThreadThe 30% efficiency rate gap between best-in-class and average factories represents a huge growth opportunity. TwinThread’s platform enables industrial OEMs, manufacturers, and service providers to drastically improve their efficiency by taking action on insights enabled by machine learning.
What does that mean? Consider a Fortune 500 company with 1,000 mechanically identical assembly lines, some performing really well, others not as much. Performance variations might be explained by any number of factors. Often, these factors can be adjusted which leads to massive efficiency gains, but it’s difficult to pinpoint exactly what changes should be made and what those change effects will be.
Enter TwinThread. Our platform enables users to first, through automated ML (rapidly combing through terabytes of data), identify opportunities for improvement, analyze change impact, and implement them, all through a visual programming IDE saving a typical customer millions of dollars annually.
Are you excited to help our customers achieve game-changing results in record time via solid project management? If you're a self-motivated individual and are looking for a fun, rapidly growing tech start-up, this is the job for you.
Daily Responsibilities Include
Manage all customer success projects including:
Maintain project schedules, both initial and ongoing
Work Breakdown
Backlog Management
Customer Coordination
Internal team communications
Risk Mitigation
Status Updates
Escalations
Develop templates and best practices to ensure the best, most rapid results
Required Experience
10+ years of high tech project management experience
PMP certified
Bachelor’s Degree or higher
Strong analytical skills
Ideal Experience
Experience with industrial automation or machine learning solutions
Experience project managing SAAS projects
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