Loaner Coordinator

Job Responsibility:

Johnson & Johnson MedTech Deliver Canada is recruiting for a Loaner Coordinator.

Johnson & Johnson Deliver is part of Johnson & Johnson's global Supply Chain organization supporting operations across the Johnson & Johnson Family of Companies. Deliver strives to provide an exceptional customer experience through leading critical customer-facing-functions such as Customer Service and Distribution.

Deliver works closely with cross functional partners including Transportation, Quality, and IT to drive operational excellence while supporting all sectors of Johnson & Johnson; MedTech, Surgical Vision and Innovative Medicine.

Located in every region of the world where Johnson & Johnson operates, Deliver is a critical component of our supply chain, working collaboratively to ensure that quality, safety and the experience of our customers is our top priority.

Johnson & Johnson thrives on a diverse company culture, celebrates the uniqueness of our employees and is committed to inclusion. We are proud to be an equal opportunity employer.

In accordance with defined Quality Standards and CSA requirements, the DePuy Synthes Loaner Coordinator is responsible for the compliant processing of complex surgical instruments in preparation for sterilization and re-assembly of pre-established sets. In collaboration with Inventory Planning, Marketing, Sales, and Finance, the DePuy Synthes Loaner Coordinator is responsible for the execution of instrument and inventory set building and deployment activities.

Key Responsibilities:

• Quality Compliance:
• Support the development, implementation and enforcement of DePuy Synthes Loaner Standard Operating Procedures policies and procedures. Ensure that DePuy Synthes Loaner processes are managed in accordance with Global and Local Quality Standards and CSA requirements. Ensures appropriate utilization of protective equipment and tools, to avoid potential exposure and contamination of hazardous materials.
• Track all process performance; monitor and record a variety of records to demonstrate execution of processes with zero deviations.
• Escalate appropriately all the deviations from the SOPs. Executes non-conformance process when appropriate. Participates in all corrective actions to ensure sustainable quality compliance.
• Participate in audits as required.

• Customer Facing Responsibilities:
• DePuy Synthes Agent Support
• Coordinate with DePuy Synthes agents to provide implants and instrument to support hospital and surgeon requirements.
• Identify and resolves issues related to set availability and returns.
• Collaborate with US Logistics and JJMC Logistics to provide alternate solutions when Canadian sets are not available.
• On Call 24/7 support for all DePuy Synthes businesses.
• Set Deployment
• Collaborate with the DePuy Synthes Loaner team, Agents, and Marketing to coordinate set delivery at customer locations.
• On Call 24/7 support for all DePuy Synthes businesses.
• Interact with OR nurses and SPD staff at the hospitals to ensure proper handling of DePuy Synthes implants and instruments.
• Update SAP / myMediset and I2R workflow system to reflect set deployment activity.
• Ensure that orders are processed with urgency and accuracy on a daily basis.

• Process Management and Execution:
• Bill of Material Maintenance/Review.
• In collaboration with marketing, maintain accuracy of Bill of Materials (BOM's) for Instrument and Implant sets.
• Maintain Instrument Set Picture Data Base.
• Instrument Supply Management.
• Maintain physical and system records of work in process (WIP) and/or unpackaged/excess. instrumentation.
• Set Building.
• Expedite missing or late components in collaboration with Planning

Qualifications

• High School diploma is required.
• A minimum of 1 year of related work experience is required.
• SAP or equivalent ERP system knowledge required in the areas of inventory management and distribution.
• Intermediate working knowledge of MS Office suite of products (Excel, Word, Outlook) is required.
• Experience working in an Orthopedic Distribution Environment is preferred.
• Knowledge of Surgical Instrumentation and Sterile Processing Operations is preferred.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.