eCom Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a eCom Operations Manager based in Canada.

This role offers the opportunity to take ownership of day-to-day operations within a fast-growing direct-to-consumer health and wellness business.
You will bring structure, clarity, and accountability to a high-performance environment where priorities move quickly.
The role combines operational leadership, process improvement, cross-functional coordination, and hands-on problem solving.
You will build and improve SOPs, workflows, and internal systems that enable the business to scale efficiently.
You will also identify bottlenecks, coordinate core eCommerce operations, and turn operational challenges into practical solutions.
Working with a lean global team, you will have significant autonomy and a visible impact on how the business operates and grows.
This is an ideal opportunity for an operator who enjoys ownership, moves quickly, and builds systems rather than simply maintaining them.

Accountabilities

• Own and continuously improve the company's day-to-day business operations, ensuring priorities, processes, and workflows run efficiently.
• Build, document, implement, and optimize SOPs, operational workflows, and internal systems that support scalable growth.
• Coordinate supply chain, logistics, and other critical eCommerce operational activities to maintain business continuity.
• Identify operational bottlenecks, inefficiencies, and gaps, then develop and implement practical solutions.
• Introduce greater organization, accountability, and structure across teams and operational processes.
• Coordinate cross-functional initiatives and keep projects, priorities, and deliverables moving forward.
• Support recruiting activities, including candidate coordination, interviewing, and team-growth initiatives.
• Continuously evaluate and evolve operational processes to ensure they remain effective as the business grows.
• Take ownership of operational challenges from identification through execution and resolution.

Requirements

• 3+ years of relevant operations management experience within a direct-to-consumer or eCommerce business.
• Proven experience creating, implementing, documenting, and continuously improving SOPs and operational systems.
• Strong organizational and project coordination skills, with the ability to manage multiple priorities and moving parts simultaneously.
• Experience working in fast-paced, high-growth environments where processes and priorities evolve quickly.
• Strong problem-solving abilities and a practical, solutions-oriented approach to operational challenges.
• High degree of autonomy and comfort working with limited supervision or hand-holding.
• Strong ownership mentality, with the ability to identify problems, take initiative, and drive solutions through execution.
• Excellent communication and cross-functional collaboration skills.
• Adaptability, attention to detail, and a continuous-improvement mindset.
• Experience supporting hiring and team growth initiatives is an advantage.

Benefits

• Opportunity to take meaningful ownership within a fast-growing DTC health and wellness business.
• High level of autonomy and visibility into business operations and growth.
• Opportunity to build and improve systems, processes, and SOPs from the ground up.
• Fast-paced, high-performance environment with a strong focus on execution and measurable impact.
• Collaboration with a global team of operators across multiple functions.
• Significant opportunity to influence how the organization scales and evolves.
• Competitive compensation and benefits package, with specific details to be discussed during the hiring process.