Financial Markets Application Support Analyst

Support Front Office platforms at Synechron using L1/L2 troubleshooting, SQL analysis, and financial markets workflow knowledge. This Toronto role offers flexible hybrid work.As an Application Support Analyst, you will support deal capture, trade booking, lifecycle management, and portfolio credit analytics. Your work includes incident triage, functional troubleshooting, operational controls, and service management. You will coordinate with business, technology, engineering, and infrastructure teams to restore services promptly.Key Responsibilities:
Provide L1/L2 support for Front Office financial platformsTriage incidents, assess impact, and prioritize service restorationTroubleshoot trade booking and lifecycle workflow issuesInvestigate analytics breaks using SQL reconciliation and analysisManage incidents, changes, releases, and stakeholder communicationsRequirements:
Experience in application, production, or technology operations supportUnderstanding of Investment Banking or Capital Markets environmentsWorking knowledge of trade booking and lifecycle workflowsExperience with ServiceNow, SQL, and Linux troubleshootingStrong analytical, communication, and problem-solving skillsApply financial markets knowledge, SQL, and L1/L2 support expertise to strengthen Synechron’s Front Office technology services.
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