Regional Service Manager - Ontario

Regional Service Manager - Ontario

Full-Time, Permanent

• Location: Ontario;
  office currently in Richmond Hill and expected to relocate


• Schedule: Monday to Friday, 9:00 a.M. to 5:00 p.M.


• Work Arrangement: Hybrid: approximately three days per week in the office or visiting technicians and customers


• Travel: Approximately two days per week throughout Ontario;
  occasional overnight travel may be required


• Compensation: Base salary up to approximately $130,000, plus a 13% annual performance bonus

Perks:

• Competitive compensation with a base salary of up to approximately $130,000, depending on experience


• 13% annual performance bonus, paid once per year


• Prorated first-year bonus based on the employee’s start date


• Group benefits, including dental and vision coverage, beginning after one month


• Company pension plan with employer matching, beginning on the first day of employment


• Company vehicle and 407 transponder provided for business travel


• Company-provided laptop and required business technology


• Short-term and long-term disability benefits


• Wellness program


• Scholarship program


• Training reimbursement program


• Supportive, family-oriented work environment

Company Overview Our client is a leading supplier of equipment, systems, and service solutions for the food industry. The organization offers a broad portfolio that includes cooking, food preparation, refrigeration, bakery, warewashing, waste-management, weighing, wrapping, and labelling systems.

Required Experience and Qualifications

• Diploma or bachelor's degree in Business Administration, Management, Engineering, Technical Services, or a related discipline preferred;
  equivalent industry experience will be considered.


• Seven or more years of service management, operations leadership, or technical field-service experience.


• A minimum of three to five years leading managers, supervisors, or multi-site service operations.


• Proven experience managing a P&L, budgets, forecasts, and financial performance.


• Experience leading large mobile workforces and field-service teams across a broad geographic region.


• Demonstrated success improving operational efficiency, technician productivity, service quality, and business performance.


• Strong customer-facing leadership and relationship-management experience.


• Excellent coaching, mentoring, performance-management, conflict-resolution, and decision-making skills.


• Ability to interpret and act on operational and financial data.


• Project-management and organizational skills.


• Proficiency with Microsoft Office and service-management systems.


• Willingness and ability to travel throughout Ontario approximately two days per week.

Transferable Industry Experience

Direct commercial kitchen-equipment experience is not mandatory. Candidates may come from service-intensive industries that operate large mobile technician teams, including:

• HVAC.


• Compressors.


• Commercial food-service equipment.


• Industrial equipment.


• Mechanical or technical field services.


• Other businesses operating large mobile service teams.

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