Banking Operations Transformation Lead

Transform banking operations through integrated roadmaps, process improvement, and measurable benefits in a hybrid Downtown Toronto assignment.As Delivery Lead, you will guide the Commercial and Business Banking Operations Change Program for a leading Canadian bank. You will connect future-state recommendations with requirements, controls, technology dependencies, and business impacts. The assignment emphasizes direct accountability for execution, outcomes, readiness, and sustainment.Key Responsibilities:
Sequence near-term improvements alongside longer-term operational changesValidate requirements, process changes, controls, and business impactsMaintain resource plans, cost forecasts, and delivery commitmentsTrack service, productivity, capacity, and cost-to-serve improvementsProvide practical guidance to program managers and workstream leadsRequirements:
10+ years delivering operations transformation or business changeExperience with demand, capacity, exceptions, controls, and service levelsAbility to build roadmaps with scope and acceptance criteriaExperience validating benefits baselines with Finance and AnalyticsPMP, PgMP, Lean Six Sigma, or change certification is an assetBring banking transformation expertise, benefits discipline, and process improvement judgment to Commercial and Business Banking delivery.
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